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Lombard Ford - Service Center

Barkhamsted, CT

4.6
434 Reviews
Call Service Center (855) 615-1717

434 Reviews of Lombard Ford - Service Center

Sort by
May 17, 2023

All nice people and I have learned to trust the work they do on my vehicle. More

by sjcarboni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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May 18, 2023 -

Lombard Ford responded

It's always great to hear that we're appreciated and trusted. Can't get better than that. Thank you for you patronage. Such a pleasure to see you. Your friends at Lombard Ford

Helpful
May 16, 2023

The folks in service & sales are always a pleasure to work with. Five stars all the way! More

by bill@mastersccg.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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May 16, 2023 -

Lombard Ford responded

It's always a pleasure to assist you with any service needs or concerns you may have Bill. Thank you for choosing us.

Helpful
May 16, 2023

The folks in service & sales are always a pleasure to work with. Five stars all the way! More

by bill@mastersccg.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
May 23, 2023 -

Lombard Ford responded

Always a pleasure to serve you Bill. Thanks for taking the time to share your feelings. We appreciate it, and you! Your friends at Lombard Ford

Helpful
May 03, 2023

All the people at Lombard Ford make me feel right at home! They care about their customers and I can see they enjoy working there! More

by MMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Lombard, John Cersoli
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Helpful
May 03, 2023

Emma was knowledgeable, professional and friendly; she made the process go quickly and is a credit to Lombard Ford. More

by duke
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 01, 2023

Just an all round friendly place. Great customer service and knowledgeable staff. Wouldn’t take my car any place else! More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Report | Print
May 02, 2023 -

Lombard Ford responded

Always glad to assist Gerry. Please let us know should we do any thing that changes your opinion. You are a valued friend here at Lombard. Your friends at Lombard Ford

Helpful
April 25, 2023

Worst experience and dealer service ever. They had my truck a total of 4 months for AC work and it was still not fixed properly when I was called to pick it up. I had to bring my truck back 3 More

by Breal.ag33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
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Apr 25, 2023 -

Lombard Ford responded

I'm sorry you felt like the need to post this review almost five months after it was here but you aren't telling the entire story. You brought in your 14 Expedition that you didn't buy here and you had an aftermarket warranty that was involved in the claim. There was an issue with getting parts for your vehicle because some of the parts where discontinued and we couldn't get them aftermarket or from a junk yard at the time. There was metal in the system so the front a/c as well as the rear a/c system needed to be replaced. Your warranty company kept asking for more evidence as to why we were replacing pieces and tried to get involved to getting parts for your vehicle. As far as the steering shaft being left loose, after you took the vehicle it was a few days later before we heard from you about that complaint and we offered to get you right in to look at it. I would have thought that if the steering wheel didn't feel right as soon as you left the dealership you would have turned right back around and had the issue addressed.

Helpful
March 28, 2023

I purchased my second extended warranty for my 2015 Mustang yesterday from Emma Allen. She emailed me all the plans that were available and the pricing for each of them so when I called her to make the More

by Donyduck53
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 27, 2023

Drew and his team work seamlessly together! George and Rob always make me feel at home whenever I'm there! More

by MMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Fogarty, Rob Lombard, Mike Mans, John Cersoli
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Helpful
March 24, 2023

Changed the oil and repaired the window. Did the work while I waited. All set More

by ejgutowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Fogarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Lombard Ford responded

Isn't that the best way to receive service?! We're glad we got to accomplish that for you. Thank you sir for sharing with us. Your friends at Lombard Ford

Helpful
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