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Long McArthur Inc
Salina, KS
1,521 Reviews
Long McArthur has been family owned and operated since 1951, we are currently on our 5th generation. We are Driven to Give Back to our community giving financially to many local charities and like to help out by giving of our time as well. We are the #1 Ford Super Duty dealer in Kansas 3 years running. We like our custom vehicles being a Roush, Shelby, and Custom Off Road Truck dealer. So if you are looking for something special, then check out our vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,521 reviews
August 18, 2014
Great set of guys willing to deal with late nights! Ended up having to stay late most of last week at work. I ended up having to get out of work around 7:30-8:00, Chris and the crew waited for me and we Ended up having to stay late most of last week at work. I ended up having to get out of work around 7:30-8:00, Chris and the crew waited for me and we made the deal! More
by blitz121
Employees Worked With
August 11, 2014
Awesome Darin Lee made our buying experience very short and easy! We have purchased from him before but this experience was the best one so far!! Will purc Darin Lee made our buying experience very short and easy! We have purchased from him before but this experience was the best one so far!! Will purchase again. More
by jrbblack
Employees Worked With
August 11, 2014
Not up to my expectations but they made it right We live in Hays (90+ miles away). I have been a loyal customer to Long McArthur ever since we bought my car from them in 2011. I had full service sche We live in Hays (90+ miles away). I have been a loyal customer to Long McArthur ever since we bought my car from them in 2011. I had full service scheduled for June 30, 2014, along with installation of some aftermarket parts, including a hood scoop, which they said they had done before. (My husband had suggested that I take it to Xibit Customs in Hays for the aftermarket stuff but I went against his wishes.) So, here's what happened. As my car was being transferred from service to the body shop, I noticed an awful squeaking sound. (They had just put on new wheels and caliper covers.) I was later told that the covers were rubbing on the rotors but should eventually grind themselves down, so I let it go. After everything was supposedly done and my car was back outside, I noticed that it had not been washed as I had requested. I told them and they got it washed. I also saw that the hood scoop was not flush against the hood as it was gapping on both sides. Thinking that nothing could be done about it, I left with about 50% overall satisfaction. One week and 300+ miles later, I took it to Xibit Customs. They removed the caliper covers, made some minor adjustments and got rid of the squeaking. I asked them about the hood scoop and they said that they could in fact remove it, replace the adhesive and add 2 more screws to eliminate the gaps. They made it look just as it should have the first time around. Several days later, I sent an email to Eric in the body shop in pursuit of compensation for the $110 scoop re-mount. He told me that they had used everything provided in the kit and if additional screws were needed then that is up to the customer as they can not install screws that aren't already there. I can not believe that a certified Ford body shop couldn't acquire 2 extra screws to help properly mount a hood scoop specifically designed for my 2011 Mustang!! Apparently, Long Mac did not really care about my satisfaction with their work, since nobody even took the time to discuss it with me before I left. (And I seriously doubt that it would have done any good to go back in and complain about it before leaving.) What my husband had to say: "I told you so." "Live and learn." "We'll just have to eat it now." :-( UPDATE: As of 8/14/2014, I am very pleased to announce that my issues with Long McArthur have been resolved. They were very apologetic about my experience and also very eager to make things right. They sent me a check for compensation for my extra expenses to have the job done right and even offered to fill my car with gas the next time I am in Salina. In fact, they encouraged me to just stop by. It is nice to know that these guys truly do care about their customers and want them to be nothing less than happy when they drive off their lot. However, I would like to take this opportunity to encourage Long McArthur employees to take the time to communicate more with their customers, both before AND after their work is done. More
by Laura E
August 09, 2014
Very Satisfied Customer! Darin Lee was extremely helpful, patient and knowledgeable! He guided me and did not rush through anything. He answered all of the questions I had and Darin Lee was extremely helpful, patient and knowledgeable! He guided me and did not rush through anything. He answered all of the questions I had and gave me great advice. Also, gave me a great price on my trade-in. Very professional and great sense of humor, making the entire process enjoyable. I would highly recommend Darin Lee! More
by jodykay
Employees Worked With
July 24, 2014
No hassle It was great. Long MacArthur knows their business and is very impressive. Dan Penner is very hassle free and willing to work with his customers . That It was great. Long MacArthur knows their business and is very impressive. Dan Penner is very hassle free and willing to work with his customers . That is the kind of stress free car buying experience the car industry needs more of. More
by Daron Roeder
Employees Worked With
Dan Penner
July 22, 2014
Walked in to look at a Lincoln ...and was introduced to Braydon Jeffrey. He proved to be a professional even beyond his years. I appreciated his straightforwardness and pleasant a ...and was introduced to Braydon Jeffrey. He proved to be a professional even beyond his years. I appreciated his straightforwardness and pleasant attitude. I felt no pressure from him yet he did text, call and stay in contact. I eventually bought the Lincoln and he played a large part. Braydon is an asset to the dealership and now a good friend of mine. Mark Pettijohn More
by Pettijohn
July 21, 2014
Great Car Buying Experience Braydon listened to what we were looking for in a vehicle. He was knowledgeable in answering our questions and helping us with all the technical aspec Braydon listened to what we were looking for in a vehicle. He was knowledgeable in answering our questions and helping us with all the technical aspects of the vehicle we purchased, Braydon worked to get us the best deal. Thanks Braydon for giving us a great experience! We Love our Ford Escape!! Gary & Mary Louise Channell More
by mary louise channell
July 21, 2014
Quality and friendliness Shawn made me feel valued from the first hello. He put my needs 1st. He asked what I wanted and found that in the car that fit me. Tim in Service h Shawn made me feel valued from the first hello. He put my needs 1st. He asked what I wanted and found that in the car that fit me. Tim in Service has always treated me with respect and put my needs 1st. Honesty is what I know I will get from him and his crew. Phil has been a great help along with Tim. Lee Davis has ALWAYS looked out for what I needed to be able to drive within my means. Top notch team. More
by deekid
July 21, 2014
Simple, no pressure. Stephen was very helpful and listened to what I was looking for in a car. thanks to everyone for a great deal. Would recommend to my friends and busin Stephen was very helpful and listened to what I was looking for in a car. thanks to everyone for a great deal. Would recommend to my friends and business associates. More
by jkmollrn
Employees Worked With
Austin, Finance, Stephen Facey
July 15, 2014
Best Experience Everytime! Everytime we buy vehicles from Long Mac we have such a good time! They make the entire process a lot of fun and explain everything in full detail! Dan Everytime we buy vehicles from Long Mac we have such a good time! They make the entire process a lot of fun and explain everything in full detail! Dan Penner will fight to get you BEST deal possible and knows the Ford lineup inside and out!!! R.D. also was a great help and provided us with valuable training on the SYNC system. I also suggest that you take the time to visit with Luke Vanderloo! He has access to a lot of accessories for your purchase along with the knowledge of what works best. When it came time to fill out the paperwork Dan set us up with Austin and he explained everything in full detail and made it painless. I feel very lucky to have a Ford Dealership in Salina that has a friendly sales staff and knowledgeable service technicians that care. More
by tkrien
Employees Worked With
Dan Penner
