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Longo Toyota

El Monte, CA

4.8
5,086 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,086 reviews

August 07, 2023

Without an appointment, the Longo team helped me out with no problem, and fixed my vehicle issue in a few hours. Also, the complimentary shuttle service was a great first time experience for me. Comfortabl More

by aguinagacaroline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle and customer service
Aug 07, 2023 -

Longo Toyota responded

Thank you for showcasing on Dealerrater some of our amenities we have @ Longo Toyota and we're so happy knowing of the comfort it provided you. Have a wonderful rest of your week and hurry back

August 06, 2023

Fred was great. Answered all my questions and really went the next mile for me. Second camry I've purchased with his help. Go buy from Fred at longo! More

by mattcreek7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Longo Toyota responded

Thank you for shopping @ Longo Toyota for your auto care needs and happy knowing Fred took wonderful care of you as you deserve only the best

August 06, 2023

Fred just had such a positive attitude! He was personable, informatitve and simply a great guy. He took the time to explain things to us. We felt comfortable purchasing our car from him! More

by hawkinsons32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Longo Toyota responded

Thank you for being the most important part of our business - Team Longo Toyota

August 06, 2023

Large with more options. No mark ups which provides competitive prices. Process is more open than other dealers. Fred was incredibly patient and accommodating with our variou More

by Jfromus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota Sls Dept.

August 06, 2023

Me ayudaron muy bien Gracias Longo Toyota por la confianza que me brindaron si lo recomiendo con mis conocidos y amigos More

by Jorgeencarnacion
Recommend Dealer
Yes
Employees Worked With
Fred Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Longo Toyota responded

Nos sentimos honrados de servirle @ Longo Toyota y disfrutar de lo que conduce

August 06, 2023

My sales rep Mandi, was excellent. Unfortunately, the staff who were “helping” me coordinate shuttle service to and from the adjacent city 5 miles away didn’t come through. I ended up More

by Jyamzon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Longo Toyota responded

Thank you for talking with our Valet Supervisor (Enrique) and allowing him to personally apologize for the service you received from his team. We appreicate you helping us be a better ran company today and for the future. Team Longo

Aug 09, 2023 -

Jyamzon responded

What I would find redeeming of Longo is if they reimbursed me for the Lyft I bought to return to the dealership to pick up my car.

August 05, 2023

Fast services , agents were happy and clearly to explain everythings you need in the future More

by Tien Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Longo Toyota responded

Thank you for coming to Longo Toyota Svc Dept

August 04, 2023

Paul has been my go to person whenever I need a Toyota and never look anywhere else beside Longo Toyota. We've purchased over 10 Toyota here and through Paul the last 20 years and are very happy. Waitin More

by wantahb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Longo Toyota responded

From all of us @ Longo Toyota - CONGRATULATIONS and thank you for the years of loyalty to our company, we're honored

August 03, 2023

Edward Duran, has great customer service mgr. .He keeps me informed. Pending passsing smog issues? More

by ddow92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Aug 03, 2023 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and happy knowing of the communication provided by Edward was to your satisfaction. Plz know if you do have any further questions about your smog services, please do not heistate to contact Edward, he's always here to listen - Team Longo

August 02, 2023

Longo provided good services and I highly recommended it. Jason is very helpful to answer any questions More

by tracyl2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Longo Toyota responded

Thank you for entrusting our company (Longo Toyota) and team (Jason) with your auto care needs.

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