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Longo Toyota

El Monte, CA

4.8
5,067 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,067 reviews

August 11, 2021

It was a good experience, Noli was very helpful, took the effort and the time to explain everything upon starting . More

by Iguirguis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Noli with your servicing needs and we will see you in another 5K miles or 6m. Stay safe - Team Longo

August 11, 2021

Super courteous staff; work on the car was good; clientele, however, were unsafe regarding masks with no enforcement. Didn’t feel safe in the pandemic times we are in. More

by pobrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Mariscal
Aug 12, 2021 -

Longo Toyota responded

We appreciate your efforts in recognizing one of our team members, Alberto and honored to be selected to handle your car care needs. Make it a great day and hurry back - Team Longo

August 11, 2021

Friendly staff that makes my visit and myself feel very special. Helpful and always treats people with respect. More

by Madkel1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Longo Toyota responded

Thank you for your kind posting on DealerRater about your visit to Longo Toyota and with one of our team members, Sebastian. We know you have many choices when selecting a servicing dealer and honored you've chosen Longo | Sebastian. Please stay safe and hurry back - Team Longo

August 11, 2021

Very happy talking with this dealer. He is good personality. More

by Steven
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Longo Toyota responded

Thank you for the shout out on Dealer Rater -Team Longo

August 10, 2021

Had yet another awesome oil change maintenence check experience with Noli and his team in the service department. Definitely returning for all future maintenence needs. More

by Cj Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and honored to serve you. Make it a great day and we will see you in another 5K miles or 6M in service. Team Longo

August 10, 2021

Service associate Nolie was great. But no more free car wash. Instead I was given a coupon to redeem for a very small cup of coffee instead. More

by Bkwdda7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Longo Toyota responded

We certainly appreciate you sharing your viewpoint on DealerRater and didn't know if Noli or the team explained why we stopped doing car washes. To get through this emergency — and help address the bigger, long-term issue of water conservation — we all need to pitch in during this drought period, we so often experience, throughout California. At Longo we want to do our part to help California and again, appreciate your patience with our decision. Have a great rest of the week - Team Longo

August 09, 2021

For this visit Albert was helping me out. He was very patient with me. And he provided one of the best customer service experiences I’ve had anywhere. I’m not very trusty with vehicles. I’ve had a long h More

by romanempire12002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs and delighted to read of the caring attention provided by Albert. Have a great rest of the week, and hurry back - Team Longo

August 09, 2021

Great service & gave me a good deal on both my purchase and my trade in. Helped with any issues I had and made sure the process went smoothly. Would definitely recommend this dealership for used vehicles! More

by draygoza2799
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota - THANK YOU for the shout out on DealerRater and please know we're very honored to serve you - Enjoy what you drive - Team Longo

August 07, 2021

I have an appointment for 1 o’clock I arrive at 12:45 I’ve been promise that my car is going to be ready by 3 o’clock I wait till almost 5 o’clock I just noticed that my car barely been pulled in into th More

by zibi1128
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Donovan toledo
Aug 11, 2021 -

Longo Toyota responded

Thank you for taking the call yesterday with Donovan and sadden to know that you've declined our offer of coming to your home for the service that was not rendered at our dealership. Your feedback has been sent over to our Mgmt team, to review the current process and change where needed. Again, we're sorry to have disappointed you. Team Longo

August 03, 2021

I BOUGHT MY FIRST NEW CAR HERE IN 1979, IT WAS A TOYOTA COROLLA 1980. I USED UNTIL 2010. I LOVE LONGO TOYOTA. SEBASTIAN HELPED AT THE DEALERS TODAY, HE WAS EXTREMELY CURTIOUS AND HELPFUL. THANK YOU. More

by Linda56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Longo Toyota responded

Congratulations Linda on getting your well-deserved vehicle after so many years and purchasing is @ Longo Toyota, we're honored to serve you. Team Longo

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