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Longo Toyota

El Monte, CA

4.8
5,116 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,116 reviews

October 21, 2018

An excellent experience It was very valuable to me that Walter was fully aware of my financial and social conditions. You are very professional. It's hard to be human, but More

by 70135884Aa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Kostecki
Oct 23, 2018 -

Longo Toyota responded

WOW - want a humbling review - Thank you for making my day. I will make sure that Walter and the team receive a copy of this review, I know it will make his day. Welcome to the Longo Toyota Family! Kary Loefler Guest Relations Director Longo Toyota

October 20, 2018

Quality and Professional Dealership Every aspect of my purchase experience with this Deslership has been first rate. I started the process online. I than started e-mailing my representa More

by Ron G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Chang
Oct 23, 2018 -

Longo Toyota responded

THANK YOU so much for sharing your experience on DealerRater. We know you have many choices when selecting a brand / dealer and we're all very honored to have earn your trust. Make it a great day and thanks for the chat! Kary Loefler Guest Relations Director Longo Toyota

October 19, 2018

Tries to gauge cudtomers Keeps trying to contact me even after i told him the price is too high, and not to call me anymore. I really have nothing more to add. More

by Bob123
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Chang
Oct 19, 2018 -

Longo Toyota responded

Good Morning Bob123, I'm sorry for the continuous phone calls being made. It would be my pleasure to add a DNC to your profile. However, for me to do this, I will need information from you. DealerRater does not provide phone number and or emails (as they shouldn't). Please feel free to contact me at 626.580.6057 or kary.loefler@longotoyota.com Thank you Kary

October 15, 2018

Great customer service Isaac was very helpful in explaining everything. He helped accommodate all of our needs. He was patient and kind. He showed us other options that we More

by Kideno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Longo Toyota responded

Hello Kideno, Thank you for sharing your experience and kind words about Isaac. We are very fortunate to have him as part of our team. Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

October 15, 2018

Great car buying experience Oscar Orellana was great! It was our first time purchasing a car at a dealership and Oscar made the whole car buying experience an easy one. He was fr More

by Abcemarquez
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Orellana
Oct 15, 2018 -

Longo Toyota responded

Hello Abcemarquez, Congratulations on your purchase and thank you so much for sharing your feedback on DealerRater. Welcome to our Longo Family! Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. Jessica.becerra@longotoyota.com

October 15, 2018

Professional and fast service Best salespersons in the business. Casey Castaneda has come through time and time again for me and my family. I highly recommend him and Longo Toyota More

by DavMart55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Longo Toyota responded

Hello DavMart55, CONGRATULATIONS on your new Toyota! Thank you so much for the great Dealer Rater review. Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

October 11, 2018

Helpful and Pleasant experience As a first time car buyer, I found the overall experience here to be extremely informative and helpful. Everybody was very kind, especially our sales More

by MPENGSHUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2018 -

Longo Toyota responded

Hello MPENGSHUNG, Thanks for the DealerRater shout out - glad to read Fred took great care of you! Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

October 10, 2018

Fast and great service The service was fast, helpful, and very friendly. The dealership was large with stores like starbucks and subway to make waiting nicer and even a kid More

by wizard210f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2018 -

Longo Toyota responded

Hello wizard210f, Thank you for the awesome review! Congratulations and keep spreading the word about Longo Toyota, Fred, we could never have enough business. Welcome to the Longo. Family! Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

October 09, 2018

Good communication Explained features of car well and answered all questions. During test drive, I was able to view the car in detail. Ruben did not make me feel rushed. More

by NatalyM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2018 -

Longo Toyota responded

Hello NatalyM, THANK YOU so much for your feedback. I will be sharing your comments with Ruben. We certainly appreciate you sharing your experience with all of those who follow DealerRater From all of us here at Longo Toyota Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

October 08, 2018

My 3rd car from this Amazing sales girl gracie I’ve been to other car dealers and boy they keep you thier for hours this is my 3rd car here at Toyota and they have been fast and very nice. Gracie More

by fezdog-1qybmy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gracie Camba
Oct 09, 2018 -

Longo Toyota responded

Hi fezdog-1qybmy, CONGRATULATIONS on your new vehicle. We are glad to hear that Gracie took great care of you. We definitely appreciate your business and look forward to seeing you for your first service. Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. Jessica.becerra@longotoyota.com

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