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Longo Toyota - Service Center

El Monte, CA

4.7
929 Reviews

929 Reviews of Longo Toyota - Service Center

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January 16, 2024

Longo always does a great job on servicing my vehicles. They have a really good customer service. More

by 2cars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs and thank you for the post.

January 16, 2024

Nice service, and good quality work , needs more parking space for incoming customers though and maybe more service crew so waiting time is shorter More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Longo Toyota responded

Thank you George for sharing your voice online and helping us be a better ran dealership. Team Longo

January 16, 2024

The maintenance department of this dealership is highly recommended to others for their excellence and professionalism. Thank you again Mr. Biagio Galiota. More

by dina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Longo Toyota responded

Thank you Dina for sharing your visit online and delighted to read of the caring attention provided by Biagio @ Longo Toyota. Make it a great day and we will see you in 5K miles or 6M, whichever comes first.

January 16, 2024

I didn’t have an appointment. Agustin Jauregui was the person who helped me. He was so nice , very attentive, explained tthe next steps to take with my car that already have mor More

by aquije.jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Longo Toyota responded

We're happy knowing Longo Toyota Svc Dept and Agustin got you back on the road with peace-of-mind. Make it a great day and hurry back

January 14, 2024

fast service, friendly employees my car was ready the same day within an hour or 2 More

by A.maitee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Longo Toyota responded

Thank you for your rating & review - Team Longo

January 12, 2024

Although I am always aware of service center upselling, I have a long trip planned and my vehicle has not been serviced in a very long time. I accepted the additional charges and I have always trusted Lon More

by Jessie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Longo Toyota responded

We couldn't have asked for a better posting WOW - thank you Jessie for your kindness and trust in our company (Longo Toyota) and team (Alex L). Have a great weekend and we will see you in 5K miles or 6M whichever comes first...

January 12, 2024

Adviser Johan was very helpful in providing me the needed information and keeping me updated on the status of my car. More

by Rodzmario69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan
Jan 12, 2024 -

Longo Toyota responded

Thanks for the shout out on DealerRater and happy knowing Johan and the service team took wonderful care of you and your investment (car).

January 09, 2024

Long wait for service up to 7 hours. Reps don’t give reliable estimated times and no updates when they delay. Only call you if they want you to add more service and charge you. Avoid if More

by Kolojim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurence Ruiz
Jan 10, 2024 -

Longo Toyota responded

Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Manager, Matthew Menendez @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com - We look forward to hearing back from you

January 09, 2024

Went in Jan 8th for an Oil Change service. I really appreciated the communication and detailed information from my Service Advisor Agustin Jauregui. I always enjoy bringing my Camry back to More

by Christy A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Longo Toyota responded

Thank you Christy for sharing your visit to Longo Toyota Svc Dept online and delighted to read of the caring attention provided by Agustin. Have a wonderful rest or your week and call us if you need us.. Team Longo

January 08, 2024

Exceptionally perfect in service. Warmly welcome staff. Excellent in timing. Will refer to our friends More

by Dnam65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota responded

Thank you for sharing your experience online and happy knowing your service visit @ Longo Toyota went well.

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