Back

Longo Toyota - Service Center

El Monte, CA

4.7
1,246 Reviews

1,246 Reviews of Longo Toyota - Service Center

Sort by
January 16, 2024

Nice service, and good quality work , needs more parking space for incoming customers though and maybe more service crew so waiting time is shorter More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Longo Toyota responded

Thank you George for sharing your voice online and helping us be a better ran dealership. Team Longo

January 15, 2024

fast service, friendly employees my car was ready the same day within an hour or 2 More

by A.maitee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Longo Toyota responded

Thank you for your rating & review - Team Longo

January 12, 2024

Adviser Johan was very helpful in providing me the needed information and keeping me updated on the status of my car. More

by Rodzmario69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan
Jan 12, 2024 -

Longo Toyota responded

Thanks for the shout out on DealerRater and happy knowing Johan and the service team took wonderful care of you and your investment (car).

January 12, 2024

Although I am always aware of service center upselling, I have a long trip planned and my vehicle has not been serviced in a very long time. I accepted the additional charges and I have always trusted Lon More

by Jessie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Longo Toyota responded

We couldn't have asked for a better posting WOW - thank you Jessie for your kindness and trust in our company (Longo Toyota) and team (Alex L). Have a great weekend and we will see you in 5K miles or 6M whichever comes first...

January 10, 2024

Went in Jan 8th for an Oil Change service. I really appreciated the communication and detailed information from my Service Advisor Agustin Jauregui. I always enjoy bringing my Camry back to More

by Christy A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Longo Toyota responded

Thank you Christy for sharing your visit to Longo Toyota Svc Dept online and delighted to read of the caring attention provided by Agustin. Have a wonderful rest or your week and call us if you need us.. Team Longo

January 09, 2024

Long wait for service up to 7 hours. Reps don’t give reliable estimated times and no updates when they delay. Only call you if they want you to add more service and charge you. Avoid if More

by Kolojim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurence Ruiz
Jan 10, 2024 -

Longo Toyota responded

Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Manager, Matthew Menendez @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com - We look forward to hearing back from you

January 08, 2024

Exceptionally perfect in service. Warmly welcome staff. Excellent in timing. Will refer to our friends More

by Dnam65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Jan 08, 2024 -

Longo Toyota responded

Thank you for sharing your experience online and happy knowing your service visit @ Longo Toyota went well.

January 07, 2024

I would like to come back because Longo Toyota have a nice waiting room and cafeteria More

by trinnylam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota responded

Thank you Trinny for your kind posting - Team Longo

January 07, 2024

Friendly knowledgeable and I will always come back purchase car and doing service when I need Toyota More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Lei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the loyalty you have with Longo Toyota both in servicing and purchasing your vehicles.

January 06, 2024

I want brake service, consultant say still have 60% , don’t need to service, ask me to do the fuel injection service and make me using my reward point. So I don’t have any rewards point for the brake ser More

by sam_ho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Tsao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Longo Toyota responded

Our Service Manager, Matthew Menendez tried reaching you today (Jan 8, 2024) but there was no answer and no voice mail set up on your phone. He did send a text message in hopes you would respond @ 10:37A today, but we have not heard back. At your convenience Matthew can be reached @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com. We look forward to hearing back from you

...
46
...