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Longo Toyota - Service Center

El Monte, CA

4.7
964 Reviews

964 Reviews of Longo Toyota - Service Center

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August 30, 2022

ETHAN SU, horrible customer service and not knowledgeable for the job position. Jj took over and saved the day! More

by Tommymoc25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Su
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Longo Toyota responded

Hi Tommy, We're sorry to read of this matter that happened between your dad, you and Ethan. We are however, delighted knowing you've worked in the past with JJ @ Longo Toyota and he was able to assist you and your dad. We certainly appreciate you translating to your parent so we could do the correct services on your fathers vehicle. Please know in the future, you can schedule your appointments with JJ if you feel more comfortable with him. Thank you for sharing your viewpoint.

Aug 30, 2022 -

Tommymoc25 responded

I forgot to add, Ethan said “we didn’t ask for you to take your car here. You can take your car to another dealership.” Maybe you guys should play his tape and hear for yourself. But yes, I’m glad JJ took over. His service was EXCELLENT.

August 28, 2022

Spacious and clean customer waiting room; knowledgeable service advisor and quick service. What customers want. More

by Mt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Longo Toyota responded

Thank you for recognizing our efforts to have a comfortable | clean facility and delighted knowing our team @ Longo Toyota is taking wonderful care of you.

August 25, 2022

Longo Toyota provides great service. They are helpful and convenient. They have a spacious waiting area. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Longo Toyota responded

It's great to read Chris how comfortable your felt @ Longo Toyota, we work hard everyday, to ensure our guests visit are comfortable and easy. Can't wait for you to see the upgrades that will be happening in 2023. Team Longo

August 25, 2022

Everyone was very helpful and prompt with the service! Would recommend anyone to come here More

by Sg245
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Aug 25, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

August 24, 2022

Longo Toyota always provides the best service efficiently! The service manager, Bruce Herrera is great. Longo is one of the reasons that we kept buying Toyota. More

by hsieh_c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Longo Toyota responded

We couldn't agree with you more about Bruce Herrera @ Longo Toyota Svc Dept. he's one of the many reasons why Longo is Longo, BUT, you are certainly the main reasons Longo is still here!. Make it a great day and hurry back - Team Longo

August 22, 2022

They did the job I wanted done. They returned the part that was replaced as requested. The turnaround time was good. They provided a free coffee while I was waiting. More

by Wmkend5
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Longo Toyota responded

Thank you for the 5-Star DR posting and we're honored to serve you - Team Longo

August 20, 2022

Mandy my service consultant was excellent. I am so impressed with her and Longo regarding their kindness and ease of doing business. Longo is the best! More

by Tmk501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Longo Toyota responded

We're mindful how "IMPORTANT" trust is with any industry and we're delighted to read of the caring attention provided by Mandi and the team @ Longo Toyota Svc Dept. Have a wonderful rest of the week and hurry back

August 18, 2022

Quick services and clean environment. Very high tech environment and data base. Very good customer services. More

by Prcm1238
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Yip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Longo Toyota responded

Thank you for the 5-Star DealerRater rating and we're honored to serve you

August 18, 2022

All the employees were very helpful. Bruce Herrera had wonderful customer service, and David Lee always takes care of my vehicle with meticulous care More

by willycliang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your auto care needs. Make it a great day - Team Longo

August 18, 2022

I alway feel comfortable going to Longo for service for both my Toyota 4Runner and my wife’s Lexus. The communication from the Service People is very clear. The last three times I have been in for servic More

by CAbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for this awesome posting on DealerRater - We couldn't agree with you more about Mandi, she's certainly one of the many reasons why Longo is Longo. Make it a great day, stay cool and hurry back -Team Longo

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