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Longo Toyota - Service Center

El Monte, CA

4.7
934 Reviews

934 Reviews of Longo Toyota - Service Center

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March 13, 2024

I want to share a great customer service experience I had yesterday at Longo Toyota. I brought my car in for a routine 10,000 mile maintenance. The service advisor, Max Hernandez, was wonderful to work wit More

by Juan Tang
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Hernandez - Service Advisor
Mar 13, 2024 -

Longo Toyota responded

Thank you so much Juan for this amazing posting on DealerRater and delighted knowing of the caring attention provided by Max and the service team @ Longo Toyota.

March 11, 2024

For repair price I am paying your servise is acceptable. Bla bla bla bla bla More

by lalegrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota and happy knowing Alex and the service team took wonderful care of you

March 10, 2024

Good, quality service, on time, communicate well - via text or phone, on time, would recommend More

by RE
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Longo Toyota responded

Thank you for your rating & review -Team Longo Toyota

March 10, 2024

I was very surprised with the wait for my car to be completely serviced. Its usually roughly a three hour wait just for an oil change, not this time oil change plus brake service in about two hours. More

by EddieSnchz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Mar 11, 2024 -

Longo Toyota responded

Thank you for acknowledging our efforts in wait time for our guests @ Longo Toyota. We're working everyday to help decrease the service time, as it's certainly a jungling act, but happy we met your expectations during your visit. Make it a great day

March 10, 2024

Excellent Customer Service - all done on time- resonable price - updates on timely manner- A plus Service More

by Mymotiwala
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Mar 11, 2024 -

Longo Toyota responded

Thank you for being the most important part of our business @ Longo Toyota

March 09, 2024

This dealership is super fast and efficient. They are friendly and very helpful. The staff is very professional. More

by bonniemak626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and have an amazing week ahead.

March 09, 2024

This dealership offers very reliable service by knowledgeable service advisors. Also they are very friendly. More

by Jeyoung.woo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Longo Toyota responded

Thank you for stopping by Longo Toyota Svc Dept and we're happy your visit went well - Hurry back

March 07, 2024

Mandi did excellent customer service. She explained thoroughly what needed to be done. Service was done with right amount of time. More

by tt92345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Longo Toyota responded

Thank you for your review and feedback. We're honored to serve you, hurry back - Team Longo

March 06, 2024

Service counsel bejamin did a great job Over all rating is very good Will recommended More

by Yanmingl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Longo Toyota responded

Thank you for sharing your visit online and happy Ben and the service team @ Longo Toyota took amazing care of your auto care needs. Hurry back

March 06, 2024

Customer service by Longo is fantastic. They always keep the customers in the loop of how their service is going and what needs to be done. More

by Toshiken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Longo Toyota responded

Communication @ Longo Toyota is truly the key to our success, you can never have enough of it - Thanks for visiting!

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