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Lou Fusz Toyota - Service Center

St Louis, MO

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196 Reviews

196 Reviews of Lou Fusz Toyota - Service Center

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October 02, 2017

2016 Highlander 10,000 Mile Service I did stop by on Saturday morning for my 2016 Highlander 10,000 mile regular service, I was greeted warmly and kindly by a young man (sorry, don't rem More

by m_mahmood@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Pitchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Koob
Oct 03, 2017 -

Lou Fusz Toyota responded

We appreciate your kind review! It's wonderful to hear that you had such a good experience with us. Our team is proud of our friendly, helpful service. We look forward to seeing you again, just let us know if there's anything else we can do for you!

September 13, 2017

Speedy, polite service at Fusz Toyota I have been coming here for service for 12 years with my Avalon and now 5 more years with my Camry Hybrid. The technical staff is always polite, profe More

by TomOtt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Gryzmala
Sep 14, 2017 -

Lou Fusz Toyota responded

Tom, thanks for the great review! We're happy to hear that you've had such great experiences with our service team. We'll be sure to pass along your kind feedback. We look forward to seeing you next time, we appreciate your business!

August 27, 2017

Excellent Experience at Lou Fusz I recently purchased a Toyota Highlander from Jim Donahue at the Lou Fusz dealership in St. Louis. It was an excellent experience. Jim worked with us More

by Happybuyer.77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Donohue
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2017

Could not be better! I bought my car, a 2013 Prius, at this dealership. It was a pleasure from beginning to end. I have my car serviced here. They are always courteous and More

by Ann Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Venetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hecht, Evie Halfacre
Aug 12, 2017 -

Lou Fusz Toyota responded

Hi, Ann Marie! Thank you for leaving us such a great five-star review! We aim to provide the most exceptional service from beginning to end, and we are so pleased that we were able to help you with your needs. We are always grateful to have wonderful customers like yourself. We look forward to helping you with any of your needs in your future visits!

July 18, 2017

Worst service from lou fusz , manchester branch The after sale car service from lou fusz will be disappointing and treatment from them will stun you because you will real face of lou fusz after you More

by Chandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nancy Schubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Fusz, Laura McClure
Sep 05, 2017 -

Lou Fusz Toyota responded

Hello - First, I want to apologize for your recent experience at our dealership. We strive to make sure every customer receives the attention and care necessary to make the car buying process as simple as possible. I am disappointed that you did not receive this experience, and I will speak to the individuals that you tagged above. If you have any further matters that you would like to discuss, please don't hesitate to reach out. Customer feedback is the only way we can grow and improve, and I appreciate that you took the time to provide this for us. Best, The Lou Fusz Team

June 26, 2017

Great Experience All Around What an amazing service department. I would recommend this service department to any one even if you don't own a Toyota. Everything is always easy. More

by Khart89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hamilton
Jun 30, 2017 -

Lou Fusz Toyota responded

Thank you for your kind review. We aim to provide the easiest of service experiences here at Lou Fusz and we're so pleased to hear that you received just that! We look forward to your next service visit!

June 20, 2017

Consistently Great Customer Service Since 2014 our family has purchased a 2014 Avalon, a 2015 Camry and a 2017 Camry from Lou Fusz Toyota. Consistently great customer service is alway More

by Charles Jordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debby
Jun 21, 2017 -

Lou Fusz Toyota responded

We appreciate your business, Charles! We're glad to work with you and look forward to meeting your needs in the future. Thanks for being a part of the Lou Fusz Toyota family!

June 02, 2017

Excellent service department!!! Lou Fusz Toyota has a top notch service department. They are 5 star in every way. The service staff is helpful, knowledgeable, friendly, honest, and c More

by Tn73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Werkmann, Debbie Diller
Jun 03, 2017 -

Lou Fusz Toyota responded

Thank you for the great review! We are happy to have impressed you with our helpful and friendly service department. Dave and Debbie will be glad to hear of your appreciation. We strive to make sure all our customers are as thrilled with our knowledgeable and considerate care. Please feel free to contact us anytime if you ever have any questions or concerns.

June 02, 2017

Excellent !! Cody is great and excellent sales consultant ! my wife and I was very much happy about his service and guild during conversation. I am very happy ab More

by jack youn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Cox
Jun 03, 2017 -

Lou Fusz Toyota responded

Jack, we are grateful for the great review! We are proud of Cody and all our team for their commitment to our customers' satisfaction. We are glad to have made you and your wife so happy with the service you received from him. We are happy you're enjoying your new car and welcome you back anytime.

March 31, 2017

Awesome car buying experience Everyone at Lou Fusz made my car buying experience easy and stress free. I will continue to purchase cars there and will recommend Jim Donohue to frie More

by Luvmy4runner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Donohue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2017 -

Lou Fusz Toyota responded

Thank you for the five-star review! Jim is a great asset to our team; we'll tell him to keep up the great work. We appreciate your business and look forward to serving you again in the future.

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