Lou Sobh Honda

The experience with Shelby was exceptional! She went above and beyond to find exactly what I wanted. I always dread going to car dealerships but Shelby and the Lou Sobh team were fantastic. Eve She went above and beyond to find exactly what I wanted. I always dread going to car dealerships but Shelby and the Lou Sobh team were fantastic. Everything was seamless. I never once felt pressured or rushed. I will be a long time customer and highly recommend Shelby Krug for your next car purchase. More

Anthony was extremely helpful ,understanding and very informative. He is an asset to the company. informative. He is an asset to the company. More

I always have a great experience here. . Service is quick and I can trust that they will do the job well everytime. . Service is quick and I can trust that they will do the job well everytime. More

Everyone was so nice and helpful. I found their transparency refreshing. It's hard to find a dealership that doesn't try to hose you. AND THEY WASHED MY CAR!!! I'm so happy with my ex I found their transparency refreshing. It's hard to find a dealership that doesn't try to hose you. AND THEY WASHED MY CAR!!! I'm so happy with my experience. More

Although there were a number of folks getting their vehicles serviced, I didn’t have to wait too long. vehicles serviced, I didn’t have to wait too long. More

Talin has gone above and beyond for me. While the issue has not been fixed, we have a plan in place to find out what the problem is. He is invested and I appreciate his attention. While the issue has not been fixed, we have a plan in place to find out what the problem is. He is invested and I appreciate his attention. More

Quickest time from walking in the door to driving away in a new car that could be imagined. Ted worked with the detailing crew to get their job completed in an hour. We were there with a young child, who T a new car that could be imagined. Ted worked with the detailing crew to get their job completed in an hour. We were there with a young child, who Ted made as welcome as he did us. Ted was professional and friendly throughout the process. We were made to feel that our experience mattered. We returned to Lou Sobh, 2 hours away, because we had previously purchased a vehicle there and were pleased with the experience. More

Came in to get an “oil change”. Right when I check in they tell me I need a timing belt and an alignment and other items. It was on the “recommendation” list. I proceeded to say tha Right when I check in they tell me I need a timing belt and an alignment and other items. It was on the “recommendation” list. I proceeded to say that’s weird because I had that done here not too long ago and I also had the alignment done there as well right after buying my tires from Costco. She looked it up and said yes you’re right. Crazy that they are not aware of my records unless I tell them. They proceeded to tell me I needed both cabinets and air filters change all 3 wipers replaced and a break system flush, transmission fluid flush. I agreed to those items and I was there a total of 1 hour and 13 minutes according to Life360. They had the same man do all the work according to the bill. They charged me a ridiculous amount of 366.85 for labor alone. I was so shocked by this salary I looked up the average salary for Honda mechanics on Zip Recruiter and it’s listed as 24.21 an hour. I get the dealership needs to make money but that is crazy ridiculous . Parts were only 296.94 (you know dang well that’s overpriced to make money there as well) That is completely shameful!! I will not be returning to that dealership again. They are more interested in up charging you service then what your car actually needs. This has happened before there and I should have known better to return. I have downloaded a records tracker app so I’m not blindsided by this type of nonsense. While I was waiting I overheard a “salesman” in maintenance tell a older lady she needed new tires and she said that’s odd because I just took my car to Costco for a tire rotation and they said my tires look great. He proceeded to say well they can go a little further. He said to her you will need a new battery as she agreed to it and he walked away she said well that’s a lot better than the 2,000.00 they charged me last time I was here. 😳 More

The usual courteous fast service. Prices rising faster than general inflation. Appreciate express oil service. Prices rising faster than general inflation. Appreciate express oil service. More

I really enjoyed working with Serkan and Nick to lease my new car. I'm loving my new car! new car. I'm loving my new car! More