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Lou Sobh Honda - Service Center

Cumming, GA

4.9
4,350 Reviews

4,350 Reviews of Lou Sobh Honda - Service Center

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August 13, 2025

Had problem on older Ridgeline. ..Ryan Esloon quickly determined the problem I had, pulled needed replacement parts, and was able to have a faulty part removed/replaced on the ramp. More

by JIMBUM
Recommend Dealer
Yes
Employees Worked With
Ryan Esloon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Lou Sobh Honda responded

Thank you for sharing! We’re glad Ryan and our maintenance tech could quickly diagnose and fix the issue on your Ridgeline. We appreciate your trust in us!

August 13, 2025

I was able to make a next-day appointment to bring my son's car in for a recall repair. Service department staff was very efficient and friendly. More

by GLIGHTSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talin Coester
Aug 14, 2025 -

Lou Sobh Honda responded

Thank you! We’re glad we could get your son’s car in quickly and that our service team made the process efficient and friendly.

August 13, 2025

Service is excellent and fast. Rashed Khan was very helpful and easy to work with More

by DKOSARAJU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rashed Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Lou Sobh Honda responded

Thank you! We’re happy to hear Rashed made your visit fast, helpful, and easy.

August 13, 2025

Entire service team is courteous and always ready to help. My service consultant Aquila was very professional and knowledgeable, answered all questions I had with patience. Mirth the Office Manager wa More

by AtlGeek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aquila Ukama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mirth Valencia
Aug 14, 2025 -

Lou Sobh Honda responded

Thank you! We’re thrilled to hear Aquila, Mirtha, and our service team made such a great impression. We truly appreciate your kind words!

August 12, 2025

The service was great at Lou Sobh, Laith has great knowledge & helped me find all the issues that my car has & recommended me with all possible fixes. More

by zeesshuali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laith Younis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Lou Sobh Honda responded

Thanks for the kind words! We're glad Laith was able to help you out and provide the support you needed. We'll be sure to pass along your feedback!

August 08, 2025

We got proper explanation on the misfiring of the cylinders and if the dash lights up again with all the error messages, we will need to bring it back. More

by vijayvoota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laith Younis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Lou Sobh Honda responded

Thank you! We're glad the team explained the cylinder misfire clearly. If the dash lights up again, please bring the vehicle back so we can take another look.

August 07, 2025

Great customer service, dropping the car was so easy and the car service was compeled before scheduled. More

by artgzz72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Lou Sobh Honda responded

Thank you! We're glad to hear the drop-off was easy and that your service was completed ahead of schedule. We appreciate your kind words!

August 07, 2025

Overall has been good but this time they told me I needed rear brakes and that would fix the problem. It did not. Then they said for another $1500 we can really fix it. I declined the additional service and More

by jlis0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rashed Khan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Lou Sobh Honda responded

We're sorry to hear this visit didn’t meet your expectations. We understand how frustrating that experience must have been. Please feel free to reach out to our service manager, Harald Hagen, so we can look into this further and work toward a resolution. Harald Hagen: 678-679-7283

August 06, 2025

Excellent customer service. Appreciate the transparency with service tasks and consultation. I would recommend Lou Sobh Honda to friends and family. More

by SOYAL Momin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gurreri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talin Coaster - Five + stars
Aug 06, 2025 -

Lou Sobh Honda responded

Thank you for the kind words! We're glad you had a great experience and appreciate your recommendation!

August 06, 2025

Excellent customer service, professional advise, short waiting time period, and very competitive prices. Truly recommend this dealer. More

by Jose Oviedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Talin
Aug 06, 2025 -

Lou Sobh Honda responded

Thank you for your thoughtful review! We're thrilled to hear you enjoyed our excellent customer service, professional advice, quick turnaround time, and competitive pricing. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

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