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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

Overview
Employees
Reviews
Vehicles
4.6
1,411 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,411 reviews

October 01, 2023

People are friendly. Really good service. Just one thing I would change is the follow up and ask the customer how is your experience. Also the salesperson left me waiting More

by spencerrhb1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Spencer, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
October 01, 2023

Mahdi and Scott were great to work with. When I’m ready to buy my next vehicle I will definitely check in with Mahdi and I hope he takes care of me the same in the future. More

by Josh@kernlasers.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mahdi Osman
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Oct 04, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for writing such a great review about your experience at our dealership, Josh! We appreciate the feedback and are pleased that your experience with Mahdi and Scott were so positive. We do our best to make sure all of our customers leave with the right vehicle and I'm glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
October 01, 2023

Phil was super helpful and always communicated what was happening with my truck even through all of the issues. More

by heidiwentzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Oct 04, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your awesome review, Heidi! We're very happy to hear that Phil was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
October 01, 2023

Work perform was well done. The representative that helped us was very helpful and nice. Drove car home and it runs nice. We'll see if it keeps up. Thankyou. More

by mxvang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip thrane
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Oct 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
October 01, 2023

They had me waiting hour and a half without doing oil change and didn't update me that it was not being worked on More

by J james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Herman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Rosas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Burns, Cheryl Ruedy
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Oct 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you sharing the feedback regarding your recent visit to Luther Brookdale Chevrolet's service department. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
October 01, 2023

The persons who help me told me that I was getting a new motor. He was not there when I picked up my truck and nobody went over what they did to my truck. I read my paper work and it said it was a remanufra More

by RTDESTROYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
October 01, 2023

Well Run shop. Zack is the best I highly recommend Luther chevy in Brooklyn center More

by Enyiomaemeka
Recommend Dealer
Yes
Employees Worked With
Zack
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Oct 04, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Zack does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
September 30, 2023

Excellent job done and my recalls services completed timely. Staff continued to update me regularly as maintenance and faults we detected. His advisory words gave me courage to engage in some fixes for More

by fondzenyuytata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffani Jorgenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
K-Sandra Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Burns
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Oct 02, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review! I am glad we could get your vehicle all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
September 30, 2023

I have purchased four trucks from them and will probably buy my next one there too More

by mnwild1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K-Sandra Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
September 30, 2023

Great service department to work with. Always are honest and have great customer service. I have always been completely satisfied More

by ahg1175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Miller
Report | Print
Oct 02, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I feel our service department is what makes Luther Brookdale Chevrolet special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
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