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Luther Burnsville Volkswagen
Burnsville, MN
2,498 Reviews
Thank You for considering Luther Burnsville Volkswagen. Our Dealership has been in Burnsville for over 35 years. We are a multiple Volkswagen Wolfsburg Awarded Dealer, and strive to create an environment that makes you feel at ease with your automotive purchasing, service, and parts needs. Our ultimate goal is to make this the best buying experience ever! We continue to be #1 in Customer Satisfaction in the state, and will truly make your trip here one you won't soon forget. Come Shop at our Brand New, State of the Art Volkswagen Facility, and you'll soon see why it’s different here.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 2,498 reviews
July 12, 2013
My car buying experience at Burnsville Volkswagen exceeded my expectations on every level. First off, my sales rep, Linda Radue, was extremely friendly and knowledgeable with all the different Volks exceeded my expectations on every level. First off, my sales rep, Linda Radue, was extremely friendly and knowledgeable with all the different Volkswagen products that I was considering. She was able to show me different models, come up with various pricing options, and did all that in a super efficient manner that you usually don't get when buying a new car. When I came to pick up the car she had it all ready for me at the front of the dealership! She took extra time explaining all the new features and gadgets and even set up my Bluetooth to sync up with my iPhone before I took off in the car. Linda really cares about her customers and goes out of her way to ensure they have a great buying experience at Burnsville Volkswagen. I won't hesitate to refer others to her for their car buying needs. Diane Ciardelli Rosemount, MN More
by ciardelli
Employees Worked With
Helpful July 11, 2013
My husband and I are both very busy. We work 40+ hours a week, plus the tasks involved in taking care of the house and kids. I called Luther Burnsville Volkswagen after narrowing down my search for a car o week, plus the tasks involved in taking care of the house and kids. I called Luther Burnsville Volkswagen after narrowing down my search for a car on their website. The sales person was very nice and patient with all my questions and set me up with a time to come in and test drive a couple of the cars. When I got to the dealership (a little late), 3 or 4 employees greeted me very kindly and Grant showed me the cars I was interested in. I test drove a beautiful silver Passat, with 280 HP, first and was in love! Grant and Jacquie did everything as far as the paperwork goes, and really - all I had to do was, literally, sign and drive. The guys at the dealership readied the car for me too. The tank was filled, the floormats were put in place, Grant even programmed my home address into the navigation system. It was a great experience for being such a major purchase and big decision for me to make. Thank you Luther Burnsville Volkswagen! More
by superm0mof6
July 11, 2013
Ann was amazing, far better customer service than I experienced before. Renewed my opinion and want to go back to this dealership. If you go to this dealership work with Ann. experienced before. Renewed my opinion and want to go back to this dealership. If you go to this dealership work with Ann. More
by Trevor7410
Employees Worked With
Ann Shirley
July 11, 2013
I had a great experience with Linda. She is friendly and helpful. Linda made buying a new Volkswagen fun and easy. I definitely recommend Linda and the entire Luther Volkswagen dealership. helpful. Linda made buying a new Volkswagen fun and easy. I definitely recommend Linda and the entire Luther Volkswagen dealership. More
by allotter
Employees Worked With
July 11, 2013
My wife and I were shopping new cars to replace her 10 year old Chrysler. The Passat TDI met all our "need to haves" and nearly all our "like to haves." After reviewing the vehicle on the web, including p year old Chrysler. The Passat TDI met all our "need to haves" and nearly all our "like to haves." After reviewing the vehicle on the web, including professional and owner reviews, we went to the dealership where we were lucky enough to be teamed up with Linda Radue. My wife and I were super impressed with how laid back she was. No pressure at all, while answering all our questions about the vehicles we were considering. It was clear she new the product. I would expect that. Her mannerisms and her obvious interest in our needs impressed us. One of the first things she did was take us around to the service entrance and show us the service area, explaining the service process, and showing pride in a well lit, clean service department. After a test drive, which she left us alone to enjoy, we joked about the VW test drive themed tv commercials. We were hooked, and we requested a model that she ended up getting from Wisconsin for us in a day. Pricing was fixed, and reasonable, financing was quick and easy (0%/60 months) and Linda spent some quality time reviewing with us the operation of a very technologically sophisticated vehicle. the experience went the way it always should, but frequently doesn't. She followed up with a next day phone call to see how it was going with the new car, and she set up a complimentary 30 day follow-up appointment with the service department to review vehicle features, operation, any problems, etc. Thanks Linda for a great buying experience. More
by lprosser42
Employees Worked With
July 10, 2013
I purchased my vehicle last year, a 2012 Passat. The sales person was great. I had the scheduled maintenance and two warranty visits for DRLs that stopped working and a back speaker that kept blowing. T sales person was great. I had the scheduled maintenance and two warranty visits for DRLs that stopped working and a back speaker that kept blowing. They were always on the ball and did a great job. My only complaint was that it took me months to get my owners manual. I just recently had a front end impact on the vehicle. They showed me how it caused the pulley to burn into the wheel liner and wiper fluid reservoir a bit-just a bit. This caused my serpentine belt, which should be tight and secure between the grooves on the pulley, to jump off and shred through at least two ribs. I'm not disputing that the pulley hit the wheel liner, although I think that is a bit ridiculous for a minor impact; after all, they showed me where the marks were. My dispute was with the fact that the belt jumped the pulley. That shouldn't happen. They couldn't explain to me why it happened, just that it did. The funny thing is, the wheel liner was back where it should be, and no one fixed that, so how, if it were a very short, glancing contact situation that caused a less than one inch scrape mark, did the belt get shredded so badly? The laws of physics don't fit here. The belt should not have jumped the pulley in the first place, and it should certainly have not been so shredded that half of it was nearly gone if the liner flexed back into place immediately as they are alleging. They offered no resolution because that $200 would come out of their pocket. They didn't even try to submit as a warranty repair to VW, partially, I believe, because they don't get paid all the mark up and labor. It's not a dollar for dollar reimbursement. Shannon said he would like to keep me as a customer and would hate to see me go. When he called me to meet with him, he said he was sure we could resolve the issue. If by resolving the issue he meant telling me to go pound sand and that everyone else was wrong and they were right, then I guess it's resolved. I got nothing, no resolution whatsoever. I'm very disappointed because I wanted to keep taking my car there, but when I don't feel something is right, I just can't go along with it. I guess it's no skin off their backs to lose me as a customer, and it's fine with me. I got better and faster service at another shop, one which told me that Burnsville VW was full of it and feeding me a line of garbage. * I see that Burnsville VW is going with the same story as their response will show. The critical issue is being ignored, which is a belt should not come off of a pulley due to a minor collision. The same old song and dance about reporting this matter to my insurance company is not flying. I'm not asking for a new bumper or fender. I'm asking for a belt that should have stayed on to be replaced. I also found out through the dealer that these belts come off when people drive on snowy roads. In my opinion, that is a sad statement about the quality of the parts being used. A serpentine belt should not come off from bumpy roads, minor collisions or anything of the sort, but Burnsville VW feels differently. I'm disappointed in their response, or lack thereof, especially because my first few visits with them were great. My business will be taken to a company that listens to me, not spews the same old dreck every time I ask for a direct response to my direct question. More
by jenolson58
Employees Worked With
Shannon Adams
July 09, 2013
Have purchased from this dealership previously. Liked the experience. There was no hassle in purchasing. Like the service center as well. They have helped me in the past with two other Volkswagen that the experience. There was no hassle in purchasing. Like the service center as well. They have helped me in the past with two other Volkswagen that we own. More
by chadd13
Employees Worked With
Jared Frantz
July 05, 2013
I am very pleased with the customer service I received before, during and after my visit to the Burnsville Volkswagen Dealership. I sent an email inquiry regarding leasing a new vehicle and received a qu before, during and after my visit to the Burnsville Volkswagen Dealership. I sent an email inquiry regarding leasing a new vehicle and received a quick response from Jared Frantz. He then called me and we spoke over the phone regarding my leasing needs and invited me to visit the dealership at my convenience. I scheduled an appointment to meet with Jared that afternoon. I was professionally greeted by the receptionist and then met with Jared and Trivia, a Sales Associate in training. They both provided professional and friendly service. After my test drive I determined what options were important to me and was matched with a beautiful Jetta SE. The financing process with Jeff Kloetzke was very smooth and he thoroughly explained the lease terms and answered all of my questions. In addition, I was impressed by the décor and cleanliness of the facility. I will highly recommend the Burnsville Volkswagen dealership to my family and friends due to the exceptional service I received. Thank you. More
by glendale4615
Employees Worked With
Jared Frantz
July 03, 2013
I just purchased my 4th Volkswagen from Luther's Burnsville VW. This one was a used Jetta for my 16-year old. I was given the same excellent service buying an older used vehicle than if I was buying Burnsville VW. This one was a used Jetta for my 16-year old. I was given the same excellent service buying an older used vehicle than if I was buying their most expensive new vehicle. They always treat me great - find just the right car, and are excellent at follow up and service. I would send any friend or family member there! More
by Jshar
Employees Worked With
July 02, 2013
Steve was Great to work with. So far I Love the new car & have gotten 49 mpg already in the 1st tank. This is going way better than the last new car I bought in October from Luther Subaru & was treated lik & have gotten 49 mpg already in the 1st tank. This is going way better than the last new car I bought in October from Luther Subaru & was treated like Crap! I will tell everyone I know how Crappy Luther Subaru is! More
by castironjazz
