Luther Family Buick GMC - Service Center

Not happy with the results with service. My SUV was in the shop for almost 2 weeks to locate a beeping noise in the dash. After that I was told by Luther that GM told them that was normal and I still have the shop for almost 2 weeks to locate a beeping noise in the dash. After that I was told by Luther that GM told them that was normal and I still have the noise. More

Was happy to get the appointment as quick as I did. Was able to save some money with discounts received in the mail. Got oil changed and they did 90,000 inspection able to save some money with discounts received in the mail. Got oil changed and they did 90,000 inspection More

Drive asked if they had time for an oil change. They run me in changed the oil rotated the tires and I was in my way in less than an hour. Awesome work everyone me in changed the oil rotated the tires and I was in my way in less than an hour. Awesome work everyone More

I got my oil changed this week. The current mileage is about 22,2000. They put on a reminder sticker for the next change with date 5 months from now when mileage is 87,2000. Really? what kind of oil did about 22,2000. They put on a reminder sticker for the next change with date 5 months from now when mileage is 87,2000. Really? what kind of oil did they use that will be good for 65,000 miles? I have to drive over 400 miles a day to need the next oil change. Granted, this is an error. But if they make a simple math error what other major errors did they / do they make when working on my and other vehicles? Could someone misread or miscommunicate a number that results in an unnecessary costly repair? Makes me wonder ..... they just made a 60,000 mile error. I don't know name of service person. Chose the first one on the list because the site makes me name a person I worked with. More

Great communication, convenient location, appreciated the option of vehicle pick-up and delivery - even though we didn’t use it. Liked getting all our info and copy of invoice via email. option of vehicle pick-up and delivery - even though we didn’t use it. Liked getting all our info and copy of invoice via email. More

I have worked with a salesman at Luther for several years and found him to be interested in my needs and works with me to find the best deal. The service department is also very helpful. and found him to be interested in my needs and works with me to find the best deal. The service department is also very helpful. More

The service department is great. They spent a lot of time on my vehicle. They went above and beyond when trying to figure out the problem on my vehicle. They went above and beyond when trying to figure out the problem More

Extremely helpful ... I was greeted with a smile and he listened to what I needed. Always a good experience. Bonus ... keys were protected in plastic! listened to what I needed. Always a good experience. Bonus ... keys were protected in plastic! More

Good service! Robin always does a great job. The repair was done promptly and fairly quickly. The Problem was fixed but the cost seemed high. was done promptly and fairly quickly. The Problem was fixed but the cost seemed high. More

Always clean, friendly, and very accommodating to me! I absolutely love the service desk guys...all of them are so great to tell me exactly what is going on with my vehicle and keep me updated about timeli absolutely love the service desk guys...all of them are so great to tell me exactly what is going on with my vehicle and keep me updated about timelines and costs! I love and appreciate that about people and a business which makes me want to return! More