Luther Family Ford

A+++. Great service and customer service… Staff was very friendly and provided me with an accurate quote and timeline. I will continue to bring all my vehicles to Luther Family Ford. friendly and provided me with an accurate quote and timeline. I will continue to bring all my vehicles to Luther Family Ford. More

The whole experience was excellent! Great response to Auto Trader inquiry, held the car while we travelled, very personable & helpful salesman, great finance options! The one price was excellent!!! Loved Auto Trader inquiry, held the car while we travelled, very personable & helpful salesman, great finance options! The one price was excellent!!! Loved the whole experience. More

From the beginning, it seemed that both the dealership and car brand acknowledge that the issue that happened with my vehicle was due to something happening internally. However, no assistance was given be and car brand acknowledge that the issue that happened with my vehicle was due to something happening internally. However, no assistance was given besides being told that is unfortunate. The EcoBoost motor only had 58,000 miles and was 2 months out of warranty, this should have been at least pro-rated. The easiest part of this whole situation was getting and paying the bill. In addition, I cannot fairly rate the quality of work, since my exhaust was hanging and had to be reattached after the initial pickup. Lastly, when asked about getting a hard document to show the vehicle has a warranty, I was told they cannot do that and I could instead look up the VIN. After much discussion, I was (finally) able to get the single piece of paper that took so much effort. Overall, this service department can fix something if needed but do not expect much else. I would suggest avoiding this brand and go get something else. More

Wait time was very long, over 2 hours for an oil change n tire rotation. Typically have never had to wait that long for an oil change. tire rotation. Typically have never had to wait that long for an oil change. More

great job!!.In and out in a short amount of time! Had great job!!.In and out in a short amount of time! Had oil change and tires rotated. I sit up appoint a head of time. great job!!.In and out in a short amount of time! Had oil change and tires rotated. I sit up appoint a head of time. More

Fast, easy service, able to get ahold of via phone to answer questions before making appointment and have price quotes. It was my first time there I had no idea where to go but everything was labeled wel answer questions before making appointment and have price quotes. It was my first time there I had no idea where to go but everything was labeled well More

They are very helpful when it comes to trying to get you financing for your vehicle. Sales guy was very knowledgeable and seemed to have my best interest at heart. financing for your vehicle. Sales guy was very knowledgeable and seemed to have my best interest at heart. More

I always receive excellent service when I use your quick lane area!! They always explain what they did and whether I need to keep an eye on things which could cause me trouble !!! lane area!! They always explain what they did and whether I need to keep an eye on things which could cause me trouble !!! More

We have bought an Edge and a Escape both new from Luther and have been very please with them. All service has been done in a timely manner and with courtesy. and have been very please with them. All service has been done in a timely manner and with courtesy. More

Good service! Friendly personnel and explained the work that was completed. Price was fair. Social distancing in the lobby while I awaited. will bring vehicle back. that was completed. Price was fair. Social distancing in the lobby while I awaited. will bring vehicle back. More