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Luther Family Ford
Fargo, ND
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,100 reviews
February 11, 2023
Trevor was amazing to work with. Very accommodating, quick service, polite, caring. My husband has a brain tumor and sometimes it’s awkward how he says certain things and I appreci Very accommodating, quick service, polite, caring. My husband has a brain tumor and sometimes it’s awkward how he says certain things and I appreciate the patience and empathy shown. More
by Ellen.nelson1121
Verified Customer
February 11, 2023
Anna Hawkins was extremely helpful! Apparently the other males in the service center couldn't be of service as they waited till she was available and passed me off to her. She deserves Apparently the other males in the service center couldn't be of service as they waited till she was available and passed me off to her. She deserves a huge raise/promotion! The other person with me stated how smart it is of Luther Family Ford to have Anna in the position she is in as she delivers awesome customer service. Your service department would be severely lacking without her. All the males were very stand off-ish, it was an issue for them to help temporarily (hook up code reader) until Anna was available (she was busy with customer on the phone, running to find tech people, etc). I have nothing but the best to say of Anna Hawkins. You might want to have her teach the others what customer service looks like! Thank you Anna!!! You were a Godsend when I was stranded in Fargo! More
by Cindy
Employees Worked With
Other Employees :
Anna Hawkins, Travis Dickinson
February 11, 2023
Your service center really screws the customer with your rates. I got the same service done to my car for $1500 less at another place. I will never bring my vehicle there again and will make sure others I k rates. I got the same service done to my car for $1500 less at another place. I will never bring my vehicle there again and will make sure others I know do not also. More
by STRAW29
Employees Worked With
February 10, 2023
Thank you for the service provided everything worked out Will return again some day in the future out Will return again some day in the future More
by JMARCICKIEWICZ
Employees Worked With
Other Employees :
Travis Dickinson
February 09, 2023
The whole process was fast and easy, with no high pressure sales tactics. We're happy with our purchase experience. pressure sales tactics. We're happy with our purchase experience. More
by mathson455
February 09, 2023
Great Experience working with Roger. He took the time to show us all the options on our vehicle. He took the time to show us all the options on our vehicle. More
by Hillside
February 08, 2023
Communication if I initiate Is ok but I have been waiting for a part for my car and haven’t heard anything about it’s status and it’s been a while since I’ve had it ordered for a part for my car and haven’t heard anything about it’s status and it’s been a while since I’ve had it ordered More
by jtthrow
Employees Worked With
Unknown
February 08, 2023
Ryan explained what was done on the car and what was not needed very clearly. He answered my questions completely. needed very clearly. He answered my questions completely. More
by amoyano420
Employees Worked With
February 08, 2023
Mechanic was knowledgeable , informative and very polite. Pleasant area to wait in.. cost was palatable polite. Pleasant area to wait in.. cost was palatable More
by KD
Employees Worked With
