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Luther St. Cloud Honda - Service Center
St. Cloud, MN
3,503 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,503 Reviews of Luther St. Cloud Honda - Service Center
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June 10, 2020
Only 25 percent of employees who were directly dealing with customers actually had masks on. Asked about this and was told it was the policy that employees wear masks. Please enforce the policy of all emp with customers actually had masks on. Asked about this and was told it was the policy that employees wear masks. Please enforce the policy of all employees wearing masks when near customers. Also, please go further and require all customers to wear masks. More
by Erich
Verified Customer
June 09, 2020
Good fast service finding cause of starting issues and noise going on for several years that Luther Brookdale couldn’t figure out, while car was strangely still under warranty. noise going on for several years that Luther Brookdale couldn’t figure out, while car was strangely still under warranty. More
by TIGER9801
Employees Worked With
June 09, 2020
Not Completely Satisfactory My recommendation is based on my experience of the last 6 years, not this last visit. After getting all the way home to Morris I found two problems My recommendation is based on my experience of the last 6 years, not this last visit. After getting all the way home to Morris I found two problems that had supposedly been addressed. 1) They said they had changed the oil. However Oil Life indicator now says 30%. I suspect that someone failed to reset it. Not a serious issue but bothersome. 2) Ever since I got the car (used from this dealer), the Low Tire Pressure Indicator has been lit more often than not. It was one of the main issues I wanted them to deal with. I told them that this was an ongoing issue, including the last time I was there. However, they said it was simply because of low tire pressure which they supposedly took care of. However, soon after I go home there it was again. This is clearly a chronic issue which they have failed to deal with as such. I live about 1.5 hours from the dealer, and going back to deal with the same stuff again is a pain in the butt. More
by dgbrown
Employees Worked With
James
June 08, 2020
I was pleased with the recent service I recd at Honda. Everything went according to the time they projected the service would take and the cost they quoted was spot on. The facility was clean and safe. Everything went according to the time they projected the service would take and the cost they quoted was spot on. The facility was clean and safe. More
by janiechristen
Employees Worked With
June 06, 2020
I went in for an oil change and the workers were very helpful. The best customer service I have ever seen. I was not pushed to buy any services. helpful. The best customer service I have ever seen. I was not pushed to buy any services. More
by Jamisonu
Employees Worked With
June 06, 2020
Used a coupon sent to me by your company for an oil change for up to 34.95. I was charged $38 after that and told that's normal. So you charge $73 for an oil change? I've gone exclusively to your deale change for up to 34.95. I was charged $38 after that and told that's normal. So you charge $73 for an oil change? I've gone exclusively to your dealership for the last 2 years. When I asked about the price I was told that's the lowest price in town. When I told them I've always paid $38 for an oil change at your dealership, I was told "Those are our old prices." You lost a customer of 2 years because your people blatantly tried to rip me off. Goodbye More
by Brett
Employees Worked With
June 06, 2020
My technician was amazing, and very accommodating! He kept me updated through text. I work nights in the ER, I forgot to grab my coupon book after only sleeping for 3 hours after work to get an oil chang kept me updated through text. I work nights in the ER, I forgot to grab my coupon book after only sleeping for 3 hours after work to get an oil change and he helped me get it all worked out! I come and see St Cloud Honda for their spectacular service and drive from Little Falls! More
by kaylee005
Employees Worked With
June 06, 2020
Casey informed me what the codes meant and explained the services that were recommended along with an estimate on cost. He also kept me informed via text as to how things were going and any other recommende services that were recommended along with an estimate on cost. He also kept me informed via text as to how things were going and any other recommended services the techs encountered. Very satisfied with my experience More
by a.long9
Employees Worked With
June 06, 2020
The customer service was great, always felt welcomed and helped right away. They were also very understanding and sympathetic of the customer frustrations and short comings. I will always go back there! helped right away. They were also very understanding and sympathetic of the customer frustrations and short comings. I will always go back there! More
by najibahmed84
Employees Worked With
June 03, 2020
Excellent service , fast and friendly. Price was fair, they explained everything about my car check my tires , battery. I will for sure go back . Thank you they explained everything about my car check my tires , battery. I will for sure go back . Thank you More
by ADorado0326
Employees Worked With
