Mac Haik Chevrolet

First, let me say that the sales representative, Kaila Andrade, was absolutely amazing. She was sweet, calm, and not pushy at all—exactly the kind of salesperson you want when making such an important pur Andrade, was absolutely amazing. She was sweet, calm, and not pushy at all—exactly the kind of salesperson you want when making such an important purchase. Unfortunately, the same cannot be said for the management team. They seemed uninterested in engaging with customers and avoided communication entirely, even when walking by me. This lack of courtesy was disappointing and gave the impression that they didn’t value customer interaction. To make matters worse, the vehicle I purchased wasn’t even fully ready. I had to bring it back for additional cleaning and a full inspection, which took an entire day (from 9 a.m. to 8 p.m.). This was incredibly inconvenient and should have been handled before the car was handed over. Finally, the individual who went over the paperwork was unprofessional and rude, his name is Hector Sanchez. When I politely mentioned that his attitude might be reflected in my review, he suddenly tried to act friendly, but the damage was already done. I mentioned I wasn’t interested in the products he was selling and he’s response was “I don’t care if you are or not, I’m still going to offer it to you, the more you tell me you don’t want to hear about it, the more I’m going to talk about it, I’m in the business of selling and making money” YES! That was his response! While I appreciate the wonderful service provided by the saleswoman, the overall experience was disappointing due to the poor behavior of the management team and lack of preparedness with the vehicle. I hope the dealership takes this feedback seriously and improves their customer service in the future. More

This dealership was super helpful purchasing my first car and would recommend to every single one of my family members !! and would recommend to every single one of my family members !! More

Orban Reed was my salesperson and Elyssa in finance great customer service, knowledgeable to the point. customer service, knowledgeable to the point. More

Mr Wolf was awesome. He helped us out even though he was on his way out for the evening. Really great experience. There’s a reason they call him the legend. Super knowled He helped us out even though he was on his way out for the evening. Really great experience. There’s a reason they call him the legend. Super knowledgeable, respectful, and straight forward. No negotiating games. This was my best vehicle buying experience by far. I will definitely be back for my next purchase! More

This Dealership is very Friendly & Attentive And My Salesman Bryan Lacy Sr. was Awesome very Patient, Even though we had a few bumps on my end, he understood and worked with me. I really appreciate tha Salesman Bryan Lacy Sr. was Awesome very Patient, Even though we had a few bumps on my end, he understood and worked with me. I really appreciate that. Keep up the Good work Guys! More

Had a great experience with Mac Haik. The team was thorough even though I stopped in on a very busy Saturday. Will absolutely recommend to friends & family. The team was thorough even though I stopped in on a very busy Saturday. Will absolutely recommend to friends & family. More

This will be my last trip to Mac Haik. It took a week to do simple repairs. That was after making an appointment and being told that I should make another appointment for faster service. O It took a week to do simple repairs. That was after making an appointment and being told that I should make another appointment for faster service. Only 2 out of 3 necessary repairs were even completed because they still didn't have differential fluid in (after a week) that was needed to complete the third. There was very little communication. I finally had to pick up my car, so they told me to come after it could be washed. I pulled away from the dealership, and a huge pile of snow fell from the roof onto the hood. Even a simple wash proved too much. The cost was 3 times more than another shop I went to plus they charged a 1% credit card fee. They told me that I could pay in cash to avoid it. Too bad I don't carry thousands of dollars on me. Some notice would have been nice. More

Great dealership, plenty of inventory, and our salesman Tyler was a pleasure to work with. Tyler was a pleasure to work with. More

Excelente custumer service. Christian Diaz very helpful.. was my first time used dealer services. Thank you. Christian Diaz very helpful.. was my first time used dealer services. Thank you. More

Everyone I encountered January 24, 2024, was very professional. I always work with Mr. Wolf "The Legend" when I come to MacHaik and today was no exception. Mr. Wolf is not only a "Legend", but the tr professional. I always work with Mr. Wolf "The Legend" when I come to MacHaik and today was no exception. Mr. Wolf is not only a "Legend", but the true meaning of a GENTLEMAN. He was able to work with me and meet my needs in purchasing a new vehicle. I will always return to MacHaik because of Mr. Wolf. More