Maita Toyota of Sacramento

Maita Toyota never does what they promise. Oh, they give you lip service and nod their heads up and down and say "Yes...I'll make sure they check that for you", but they never do, in my experience. You get you lip service and nod their heads up and down and say "Yes...I'll make sure they check that for you", but they never do, in my experience. You get the impression that they try to save every penny they can and cut every corner possible. Once they've sold the vehicle and you drive off the lot, you're going to have a challenging time to get anyone to answer a question or perform a task, no matter how small, and from whoever you ask...from the service department to the parts counter. The employees are lazy so I can only conclude they don't like their job very much. I have often extended the invitation to Nick Marquardt - nmarquardt at maitatoyota.com - Sales Manager, Tyler Salada - tsalada at maitatoyota.com, etc., to have a polite conversation about my Sales Experience and Service Experiences with Maita Toyota but I've heard nothing but crickets. They clearly and simply do not care about customer service based on my experiences. If and/or when I need my Toyota serviced for an actual repair...rest assured I won't go back to Maita Toyota and I go out of my way to tell all friends, co-workers and even casual acquaintances to avoid Maita Toyota as well. More

Junko and her team always provide us with excellent service! We could have our vehicles serviced closer to home, but Maita is worth the drive. service! We could have our vehicles serviced closer to home, but Maita is worth the drive. More

I got incorrect instructions for preparing the car for a service fix but once that was straightened out I was relatively happy with the outcome.? service fix but once that was straightened out I was relatively happy with the outcome.? More

Went so much better than usual. Not the usual stressed, passive aggressive. Actually listened and got the specifics. Wish I could work with Bryce and Sherrie every time. passive aggressive. Actually listened and got the specifics. Wish I could work with Bryce and Sherrie every time. More

I was lied to about car problems. Tire pressure light was left on because they said tires weren’t wearing evenly. The warning light only comes on when tire pressure is low or the sensor isn’t working. was left on because they said tires weren’t wearing evenly. The warning light only comes on when tire pressure is low or the sensor isn’t working. After I complained they tried to turn of warning light but couldn’t. After I left and within two miles the light went out. More

Got there and my car was immediately taken to be serviced, I got a nice free rental, service finished before promised time, friendly sale-persons. serviced, I got a nice free rental, service finished before promised time, friendly sale-persons. More

Q was great with helping me navigate how to get the recall done on my Rav 4. He was friendly and helpful. Will be back! recall done on my Rav 4. He was friendly and helpful. Will be back! More

I bought my Prius in 2008 from Maita and have consistently returned to Maita for maintenance. It's the most reliably performing car I have ever had. consistently returned to Maita for maintenance. It's the most reliably performing car I have ever had. More

I had a wonderful experience, fast, friendly, professional and service was done within time limit. I also enjoyed the phone experience. I would recommend to all. professional and service was done within time limit. I also enjoyed the phone experience. I would recommend to all. More

Every experience since I started bringing in my Rav4 has been a positive. Joey Valadao in particular has been extremely helpful. I will continue to bring my SUV to Maita. been a positive. Joey Valadao in particular has been extremely helpful. I will continue to bring my SUV to Maita. More