Maita Toyota of Sacramento

friendly greeting when I arrived both Luis and Val assisted me with having my 2008 Toyota Solara smogged, which it did good price and service assisted me with having my 2008 Toyota Solara smogged, which it did good price and service More

Excellent service from all employees. Wait time was reasonable, fortunately the waiting room was air conditioned. The snack bar was open and I took advantage of having lunch. reasonable, fortunately the waiting room was air conditioned. The snack bar was open and I took advantage of having lunch. More

On time, fast had me out in 1 hr for 35K service I've had excellent service and experience with this dealer, from initial purchase of auto through 35K service. Appointments are easy to get, on time I've had excellent service and experience with this dealer, from initial purchase of auto through 35K service. Appointments are easy to get, on time and quickly done. EVERONE has been professional, courteous and a pleasure to deal with...even the gentleman who runs the snack/coffee bar. More

Too long, with a concern. Maita Toyota is an excellent place to buy a vehicle and to use for all follow-up service. This particular service experience was OK, but I have a few Maita Toyota is an excellent place to buy a vehicle and to use for all follow-up service. This particular service experience was OK, but I have a few concerns; - This simple appointment took way too long. The amount of vehicles parked awaiting service was greater than I've ever seen at this location. - When I asked about this, I was told that the Service Department is operating on only half-staff! - Is this because of COVID-19 restrictions or budgetary cutbacks by the dealership? - Whatever the reason, creative minds need to figure out solutions. - EVERY TIME I bring this vehicle in, I am told the cabin air filter needs replacement. I had this done 5000 miles ago. - Why was I told this again. Do this filter get that dirty that quickly? - OR: Did the technician simply mention that without really checking? I admit that this car is my daughter's car and that she allows the interior to get pretty messy, so perhaps the recommendation to replace the filter was based upon an overall impression rather than an actual inspection. - In any case, it is a simple thing for me to do myself. - Be careful about losing credibility on your service/maintenance recommendations. Bob More

Lack of Communication/Integrity/Poor Salesmanship I had received a call from a gentleman who replied to an inquiry I had placed online. He had come up with a price on the vehicle that was relayed to m I had received a call from a gentleman who replied to an inquiry I had placed online. He had come up with a price on the vehicle that was relayed to me by phone. The sales person told me to come in at anytime to test drive the vehicle. I came in later that day and he told me that he did not have that car to test drive. I asked him to send me the numbers after our discussion and they were never sent. Was ready to purchase a vehicle with a 12k down payment and the rest financed from a preapproval. I checked in on the salesperson to see if he had a chance to run the numbers 2 days later and received no response. I then reached out to the dealership to find out more information and a salesperson stated that he would try to help but would not hold onto the car for at least an hour for me to come test drive the vehicle. He stated that if someone were to come in and purchase the vehicle before I got there they would sell it right away. He then told me a story of a gentleman that came over an hour away for a scheduled test drive and they sold the car 5 minutes before he arrived. I am writing this review in order help this dealership develop and implement an ethical plan for selling vehicles and providing a fair customer experience. A dealership that has associates who follow up with their customers, stick to their customer appointments and that does not sell cars to others prior to a scheduled test drive. An most importantly does not have a customer come down to test drive a vehicle when that vehicle is not in stock to test drive. Until these changes are made I would not recommend this dealership to friends and family. More

Trustworthy, Helpful, Efficient I have been going to Miata Toyota for 20 years to buy my cars and have them serviced. This week I took my car in to have the brakes checked, routine m I have been going to Miata Toyota for 20 years to buy my cars and have them serviced. This week I took my car in to have the brakes checked, routine maintenance, and a recall repair. While there, they found an additional problem. When I asked about my warranty , they were quick to check to see that it was covered, gave me a rental and had the car repaired in the time frame they estimated. Mike, Priscilla and the rest of the team were friendly, helpful and attentive. Thank you!! More

Priscilla was very prompt, professional, and it was apparent she knew her job. Your facility is top notch, beautiful and well maintained. The restroom was sparkling clean. (No, I wasn’t wearing a whi apparent she knew her job. Your facility is top notch, beautiful and well maintained. The restroom was sparkling clean. (No, I wasn’t wearing a white glove. Ha!) I am always impressed with your whole area. Thumbs up to Maita! More

Great service for some Due Bill repairs. Norbert was perfect in customer service! Also, I don't remember his name, but, the gentleman in vehicle rentals was great also. The repairs were great Norbert was perfect in customer service! Also, I don't remember his name, but, the gentleman in vehicle rentals was great also. The repairs were great and done with our complete satisfaction. Maita is a great experience! More

Service visit Called and scheduled appointment to get the time and date I wanted. Had a coupon which I used for brake pad replacement on my 2001 Highlander. Called and scheduled appointment to get the time and date I wanted. Had a coupon which I used for brake pad replacement on my 2001 Highlander. More

Oil change, new tires and wheel alignment. Friendly and professional customer care. Lisa was pleasant and knowledgeable. She put together a perfect solution and plan for my sequoia's servicing. Friendly and professional customer care. Lisa was pleasant and knowledgeable. She put together a perfect solution and plan for my sequoia's servicing. Very happy with the outcome. Maita Toyota's service department is trustworthy. Thanks. More