Maita Toyota of Sacramento

Great customer service and the quality of the maintenance was also great. I look forward to my next service. was also great. I look forward to my next service. More

I felt like I paid way too much. They didn't give me nearly enough for my trade-in and my guest door on my car is already broken. It won't open. It's only been a week. They didn't give me nearly enough for my trade-in and my guest door on my car is already broken. It won't open. It's only been a week. More

I don't need to write 15 words because (from start to finish the dealership is outstanding.) finish the dealership is outstanding.) More

Disappointed. A quote was provided for the replacement of the mirror control, which I approved. But when the parts arrived a day later, I was told that the color o A quote was provided for the replacement of the mirror control, which I approved. But when the parts arrived a day later, I was told that the color of the mirror control was black instead of the color of my car. I was given a choice either to accept the black mirror or had the part sent back to be painted the correct color for an additional $250.00 plus wait another day for the parts. The service advisor was supposed to send me a picture of the parts, which she never did, and the car was returned to me without the fix. More

I appreciate the prompt attention that I was provided from pulling over to the parking lot up until the end of the service. from pulling over to the parking lot up until the end of the service. More

I took my Highlander in for service and Brandon was awesome! He helped me look for any coupons that would work and communicated well and it was an overall great experience! awesome! He helped me look for any coupons that would work and communicated well and it was an overall great experience! More

Bryce remembers me and he keeps me informed regarding anything unusable that is needed regarding service. Short chats as friends. Fantastic waiting area and kiosk. anything unusable that is needed regarding service. Short chats as friends. Fantastic waiting area and kiosk. More

Disappointed this time even though I have received service for many many years. I was told I was getting a certain tire and then I received different tires. In addition, some of the charges did not se service for many many years. I was told I was getting a certain tire and then I received different tires. In addition, some of the charges did not seem appropriate. Tire cap charges but they put my tire caps back on which are red that I wanted to keep but why was I charged? Found tire issues before the rotation so I ordered for new tires. There was no tire rotation so why was I charged? Came in at 11:30 and did not get out the door until almost 5:30 and was not provided information about the tires or the warranty, etc. I had to contact the service department the next day to receive these items by email. I was told I was getting dunlap tires but received Geo tour. This change was not told to me and I did not discover it until I got home to check the tires. There is nothing on the paperwork that tells me what type of tire was placed on the car. The side contacted Maita the next day to receive information. This was not a positive experience. The tires are fine but it's just the way things occurred. More

We had an appointment on Wednesday, August 5 at 7:30am for a recall that my Toyota RAV4 had. We got there early before the time of our appointment, and it took us about 20 minutes to be checked in. After for a recall that my Toyota RAV4 had. We got there early before the time of our appointment, and it took us about 20 minutes to be checked in. After getting checked in and settled, I googled how long this sort of recall issue should take to fix, and it said 15 minutes. However, that was short of my experience - I waited over six hours with a lack of updates on the progression of the car and was met with attitude by Adrian Elias almost every time I asked about the car. Once we had gotten called that the car was ready at around 12:30pm, none of the associates could locate the papers for us to pick the car back up and it seemed like none of the employees had a solid understanding of what to do or what was happening. I shared my frustration with Adrian who then tried comparing waiting at a dealership to being at the doctor's office, which was just in poor taste and nature. In general, Adrian was very unprofessional and rude, which has been my repeated experience with him . Overall, this experience was such a waste of my time, considering I had an appointment and the amount of time I spent waiting is unacceptable. More

Recently, I took my truck in to be serviced and made a Toyota. When I got home, I opened the hood and saw that they left two caps off of two hoses, so I replaced them then whoever worked on my car had ver Toyota. When I got home, I opened the hood and saw that they left two caps off of two hoses, so I replaced them then whoever worked on my car had very filthy hands and for some reason they touched the paint all over the place. But I will tell you this my air conditioner works well now. I also want to say that I recently called your parts department asking for a tailgate cable support. Instead of helping me order it she told me to go online well when I did go online I found it for half the price somewhere else and it was unoriginal Toyota part More