Maita Toyota of Sacramento

I had an appointment for a oil change. I was seen quickly and they had me out in a little over an hour. I was seen quickly and they had me out in a little over an hour. More

I’ve brought my 2006 Tundra to Maita Toyota to be serviced since 2008 when I purchased the vehicle. This is the first time I’ve felt like I received sub standard service from the service department. serviced since 2008 when I purchased the vehicle. This is the first time I’ve felt like I received sub standard service from the service department. I brought my vehicle in for a 145000 mile service and also a problem with the internal engine air pump. My check engine light also came on that same day. I was able to talk to the shop manager, and he seemed to agree that there was a problem with the air pump. I waited about three hours and was informed by my service advisor that they had run the codes on the check engine light. He told me it showed a catastrophic failure of my transmission. I’ve never had any trouble …noise, slipping, non shifting with my transmission. I asked the advisor if it could be anything else … computer control module, wiring connections? He said, “They have to go by what the code says on the check engine light”. I agreed to the re-manufactured transmission. I was given a loaner to get home. I came back the next day and rented a vehicle. Approximately seven days later my truck was ready. I had the vehicle three days, less than one hundred miles driven, the check engine light comes on. I bring the vehicle back to the dealership. The diagnostics reported a shift solenoid problem. They reset engine light and did more testing. To make a long story short they kept my vehicle for about eleven days doing diagnostics. I did come in and talked with a manager, I think his name was Norbert. I told him what was going on and he said he would try to expedite things. I was given a loner vehicle during this time for which I was very appreciative. In retrospect I wish I would have had a second opinion on the transmission replacement. So far since getting the vehicle back the check engine light has not come on. I don’t feel like I was kept informed during this repair. I feel less confident that other diagnostics were not performed before announcing a catastrophic transmission failure. Donovan M. Ward More

The service here is consistently excellent and efficient at a good price! We have had our vehicles serviced here for many years. at a good price! We have had our vehicles serviced here for many years. More

I had a serious intermittent problem that was difficult to diagnose. I had excellent service with a number of Service Dept. staff. I would particularly like to mention Derrick (last name not known). Wor to diagnose. I had excellent service with a number of Service Dept. staff. I would particularly like to mention Derrick (last name not known). Working close with me he solved the problem and provided all that was necessary to make me a happy client. I have been a satisfied Maita customer for 22 years. More

I appreciate Mr Anthony's assistance. He was thorough in detailing what was needed for my service and providing answers to my questions. He was thorough in detailing what was needed for my service and providing answers to my questions. More

This fishing for reviews sucks. Quite sending me these messages. If I was unhappy I would have told you already. Quite sending me these messages. If I was unhappy I would have told you already. More

Service was very timely, agent was really helpful and got all the info I needed. all the info I needed. More

I was able to get into an appointment quickly. On a Thursday but I waited all day for an answer to how to fix my car. I was in a rental car which I was told that Maita would pay for. My car was no On a Thursday but I waited all day for an answer to how to fix my car. I was in a rental car which I was told that Maita would pay for. My car was not ready for pickup until Saturday. The rental car was still with me and once again I was told it wasn’t going to be at my expense. I picked up my car and turned in the rental car. Once again told that it would not be at my expense. I was charged $96 for that rental car which upset me. It took me all day on Monday to get this cleared up. I’m very disappointed in Maita for taking so long to fix my car and charging me for the rental. More

Very rude staff made for a terrible car buying experience. Got the car, but took 4 hours despite having ordered the car with a non-negotiable price. Avoid if you value your time. experience. Got the car, but took 4 hours despite having ordered the car with a non-negotiable price. Avoid if you value your time. More

Everyone was super nice welcoming it was so nice to see helpful people and so smart helpful people and so smart More