Moe Hekmatzada

Maita Toyota of Sacramento responded

Maita Toyota is serious about customer service and repeat customers of which I am one.

Maita Toyota of Sacramento responded

Thank you for sharing such wonderful feedback! We’re thrilled to hear that you consider our service department one of the best you’ve experienced. We’re especially glad that our rental car option has made your service visits more convenient and allowed you to maintain your independence without having to rely on others for transportation. We truly appreciate your continued trust in Maita Toyota and are grateful for the opportunity to care for your vehicle. We look forward to providing you with the same great service on your future visits!

Maita Toyota of Sacramento responded

Thank you for your kind words! We’re so glad to hear that you had a positive experience and that our team was able to provide kind and professional service. We truly appreciate your business and look forward to serving you again in the future!

Maita Toyota of Sacramento responded

Thank you for your wonderful feedback! We’re glad our sales team was kind, patient, and willing to work with you to reach a price you felt was acceptable. We appreciate your business and are happy we could make your experience a positive one. Congratulations on your new vehicle, and thank you for choosing Maita Toyota!

Maita Toyota of Sacramento responded

Thank you so much for the wonderful feedback! We’re thrilled to hear that our staff and managers made you feel welcomed, respected, and well taken care of. Creating a friendly and helpful experience is what we strive for, and we truly appreciate your kind words. We look forward to welcoming you back when you’re ready for your next vehicle!

Maita Toyota of Sacramento responded

Thank you for sharing your feedback. We sincerely apologize that your experience with our sales team left you feeling frustrated and, most importantly, unable to trust the dealership. We understand how disappointing it must have been to purchase a vehicle while feeling that your salesperson was not knowledgeable about the vehicle or the buying process and that your information was repeatedly recorded incorrectly. Clear, accurate, and honest communication is essential when making such a significant purchase. You should never feel that you are being misled or that you have to question whether the information you are receiving is reliable. We are especially sorry that your experience did not provide the confidence and professionalism you deserved. We take your concerns seriously and will share your feedback with our management team so the situation can be reviewed. We appreciate you bringing this to our attention and hope we can learn from your experience and improve the level of service we provide to our customers.

Maita Toyota of Sacramento responded

Thank you for the great feedback! We’re glad to hear you received excellent customer service and that our salesperson was helpful throughout your car-buying experience. We truly appreciate your recommendation and are grateful you chose Maita Toyota. We look forward to serving you again in the future!