Maita Toyota of Sacramento

Friendly, competent service We have received excellent service from Maita. Our car has over 100,000 miles and is running well. Service is almost always completed in the time fr We have received excellent service from Maita. Our car has over 100,000 miles and is running well. Service is almost always completed in the time frame quoted. More

Good experience. Luis Mendez was polite and helpful He explained what needed to be done and gave me the time to make my decision. I did not feel rushed and he did not Luis Mendez was polite and helpful He explained what needed to be done and gave me the time to make my decision. I did not feel rushed and he did not try to sell me something that I did not need. My car is old but I am not able to buy another car at this time, so hopefully the repaurs will keep my car running for another 300,000 miles. Toyota cars are the best. More

Rav4 checkup Great customer service in the driveway and inside. Comfortable waiting area, very efficient. Thanks for washing my car too! I learn something every Great customer service in the driveway and inside. Comfortable waiting area, very efficient. Thanks for washing my car too! I learn something every time I bring my car in. Thanks. More

Awesome Service! Val & his team were awesome to deal with since I had an insurance claim to address the issue with my Prius & they worked with insurance adjusters deli Val & his team were awesome to deal with since I had an insurance claim to address the issue with my Prius & they worked with insurance adjusters deligently & professionaly to get the parts and repairs addressed and authorized. More

Excellent Customer Service I have been coming to Maita Toyota for 25 years and the level of customer service has been excellent during all this time. There has been a number of I have been coming to Maita Toyota for 25 years and the level of customer service has been excellent during all this time. There has been a number of different service managers over the years and all of them have taken good care of me and all my Toyota cars. Val and Lee are my absolute favorites, not only are they awesome with customer service but just awesome people that treat their customers like family. More

perfect everything was handled perfectly and professionally from start to finish. I can't remember the name of the person who first greeted me, took down my i everything was handled perfectly and professionally from start to finish. I can't remember the name of the person who first greeted me, took down my information, and took me to meet the service advisor, but he was really sharp and attentive. More

It was my 1st time at Maita Toyota. You will be my go to! It was my first time at Maita Toyota. I recieved a Recall notice and made an appointment to have the work done at Maita. After I arrived, I inquired It was my first time at Maita Toyota. I recieved a Recall notice and made an appointment to have the work done at Maita. After I arrived, I inquired about regular maintenance, the advisor Bob P. was Great. I was actually overdue for the 100,000 mile service. They did it along with the Recall work. It was ready almist to the minute that was estimated. I woukd reccomend Maita Toyota highly and will be a loyal customer. More

friendly and efficient ! Every phase of my appointment was handled by friendly and professional staff. My personal service manager, Junko, was excellent, caring, and thoughtf Every phase of my appointment was handled by friendly and professional staff. My personal service manager, Junko, was excellent, caring, and thoughtful. I was able to make an appointment for the recall part in a timely manner--thank you Toyota! More

Outstanding car buying experience I bought 2019 Corolla LE last week from Maita Toyota, but had walked away from a very competitive leasing deal - so I have a little bit of data to tal I bought 2019 Corolla LE last week from Maita Toyota, but had walked away from a very competitive leasing deal - so I have a little bit of data to talk about! Mike Esparza, Nick, Eli (finance), Danny McElroy and Chris have all been great, if not phenomenal. I did quite a bit of research before approaching this dealership and had my numbers straight, and we quickly got to the best numbers for both sides. When I walked off the deal the first time, Mike very professionally thanked and left his number to contact later. When I decided to buy a couple weeks later intead of leasing- same story and better! Mike offered the best he could on phone, and honored it when all our family went to get the car (I heard this doesn’t happen without a written quote all the time). Chris helped me with the car selection. He also gout my trade in evaluated ( I did not accept the trade in offer) It was all straight shooting: just getting down to my numbers. What more, Nick came and personally greeted me, and gave a handsome discount on what was already a great deal. Eli at finance was very courteous and went over all the numbers many a time until I was comfortable. Only thing I didn’t like about is how long it took - I counted 5hours! With my little one it was tough to hang on that long ... Overall, great experience and sure I’ll send their way my friends and my future self! More

Bad customer service We went to the dealership to buy a car for CASH withing the particular range of price; they told that they have only 2 cars (later when we already bou We went to the dealership to buy a car for CASH withing the particular range of price; they told that they have only 2 cars (later when we already bought the car we found more cars that they would show us before we made a choice). It was 5pm, we try 2 cars a choose one, started prcess to buy and it took around 3 hours! We went home 9:30 when the dealership was closed. In additional, while we were waiting, the cafeteria was closed so we didn't have an access to drink something hot during the cold weather or eat something. We had a child who wanted to eat so he was upset and we too as well. There were many employees but only a few customers, for me it means that they are just spending time there to get a paycheck; they are not interesting to do the job as fast as it possible to satisfy the customer's expectations and the representatives are not familiar about the stock. Only the last guy who was accepting money and who was helping us to sign the documents did his job very very fast. Over all - Disapointed. More