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Maita Toyota of Sacramento
Sacramento, CA
5,165 Reviews
Maita Toyota is a full service Toyota Dealership. Offering New Toyota's, Certified Used Toyota's and Used Vehicles, conveniently located off Business 80 and Fulton Avenue exit. Our Service and Parts operations are full service, offering all aspects of complete vehicle servicing, and parts sales. Maita Toyota is family owned and has operated in the greater Sacramento area since 1988. Please visit our website at www.maitatoyota.com or give us a call at 916-481-0855. We look forward to serving you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 5,165 reviews
January 15, 2019
Above and Beyond Brought our 2014 Rav4 in for what turned out to be a loose sunroof frame. Took tech Chris out to recreate the noises and he agreed it was coming from Brought our 2014 Rav4 in for what turned out to be a loose sunroof frame. Took tech Chris out to recreate the noises and he agreed it was coming from the sunroof area. Service writer Bryce wrote the work order and we showed him our warranty plan from another company (we purchased the vehicle used) and he followed up on it. Turns out the warranty company denied the claim as "rattles are not covered". Bryce went the extra mile and submitted the claim to Toyota HQ to see if the sunroof could get fixed as a "good will" gesture. We were in the process of appealing the warranty company's denial of our claim when Bryce notified us that Toyota would cover the costs of the replacement of the sunroof frame. Can't thank Bryce and Toyota enough for backing up their products!!!! FYI ... 2 Toyota family, the Rav4 and a 2017 Tacoma More
by JIM_MORALES
Verified Customer
January 14, 2019
Taken care of but The people and service was great but........too long! OVER 2 hours for a oil change with an appointment?? Thankfully Pedro gave me a small discount The people and service was great but........too long! OVER 2 hours for a oil change with an appointment?? Thankfully Pedro gave me a small discount on the price after I requested it. More
by mlrollson
January 14, 2019
Awesome service Advisor Q is very helpful, car was finished in a good amount of time. Will come back for more. And will recommend friends and family as well. Advisor Q is very helpful, car was finished in a good amount of time. Will come back for more. And will recommend friends and family as well. More
by YONG_LY07
Employees Worked With
January 14, 2019
Service went down drastically since our last purchase This rating is based on my most recent visit to the Sales Department when looking for a new vehicle. We had been loyal Maita customers since 2007. This rating is based on my most recent visit to the Sales Department when looking for a new vehicle. We had been loyal Maita customers since 2007. We purchased our first new car from this dealer and three more followed since. We needed to make a purchase in a short time to replace a stolen car and were trying to avoid any haggle (we weren't in the mood for that). Once we narrowed it down to the model and features we wanted, we noticed a decay of customer service when it came down to finalizing the paperwork. There was a lot of withheld information on available rebates and discounts, and unnecessary back and forth on pricing. In the end, after spending most of the day at Maita, the vehicle we were looking to purchase was sold under us and we decided to go to a different dealer. This was after attempting to start all over with other vehicles they had on the lot the following days. We left messages and sent e-mails with no response. I don't blame the employees, which is why I don't mention any names. It seems to me like this is the new culture at the dealership and not necessarily their doing. Not happy about it, especially since this means I had to do more research and take my business elsewhere (longer drive to have the service I expect when spending a decent amount with a company). It was night and day at the other dealership. It only took us over three hours to have everything finalized from the moment we walked in (made an appointment online). They were even able to give us the rebates advertised in Toyota.com that Maita employees told us we did not qualify for or that they were no longer available. Overall we would've missed out on $1,250 on rebates and spent a couple hundred more on the alarm system had we done business at Maita. On another (positive) note, the service department is always quick and efficient. They know what they're doing and are always courteous. More
by mexrock_1
Employees Worked With
Would rather not name the employees
January 14, 2019
Long time Took long time for service , even with appointment . Should be free rental car available for customer so they can use their valuable time to do other Took long time for service , even with appointment . Should be free rental car available for customer so they can use their valuable time to do other stuff. Rather just sit and wait. More
by DILPRIT27
Employees Worked With
TERENCE HIGGINS
January 14, 2019
Fast Service I came in for my 5000 miles inspection. It was a Saturday and even though I had an appointment, I knew there was going to be a wait. There was A LOT o I came in for my 5000 miles inspection. It was a Saturday and even though I had an appointment, I knew there was going to be a wait. There was A LOT of people there. Terrence said that it was going to be about an hour to 90 minute for my car to be done. I went to brunch and before I even ordered my food, Terrence called me and said my car was done. I think that was about 45 minutes. I appreciate the fast service! More
by GRESUELLO
Employees Worked With
Terence Higgins
January 14, 2019
Quick and simple The service was incredible and straight forward. All of the employees were kind. If there was a problem, they were able to fix it quickly. The service was incredible and straight forward. All of the employees were kind. If there was a problem, they were able to fix it quickly. More
by nunez5611
Employees Worked With
Marlon Nonog
January 14, 2019
Excellent Service! I loved the convenience of being able to schedule my appointment online and the text reminders were great. Jason provided me with excellent customer s I loved the convenience of being able to schedule my appointment online and the text reminders were great. Jason provided me with excellent customer service, he provided a round trip Uber to work while my car was being serviced and I received a discount on all my services. Jason kept me updated the entire time about my car and the needs of my car. Jason also explained what the service needs were and why. Great experience!! It was so convenient and my car was done being serviced sooner than the time they initially estimated which was great! More
by JACQUESERRANO
Employees Worked With
January 13, 2019
Amazing They were amazing as always! I appreciate the fact that they do not try to sell me services I do not need. Other dealerships do that all the time. They were amazing as always! I appreciate the fact that they do not try to sell me services I do not need. Other dealerships do that all the time. More
by CHRIS.BERKNESS
Employees Worked With
January 11, 2019
Very stressful We had paperwork filled out and then the financial guy came out and said sorry we sold the car to someone else!! How does this happen? After sitting We had paperwork filled out and then the financial guy came out and said sorry we sold the car to someone else!! How does this happen? After sitting there for so many hours? Finally on the third day we had the car we wanted!!! Would you recommend this dealership to anyone? We don't blame the salesman or anyone personally ,this just should not happen.. More
by RSILLS45
Employees Worked With
Didn't work with any of the above people!
