Maita Toyota of Sacramento

Great customer service and service person was very respectful of what I needed and let me know what of the service that I should be looking to get done respectful of what I needed and let me know what of the service that I should be looking to get done More

Everyone was very nice. The location was very clean. I did pick a busy day so I had to wait 2 hours, but they warned me up front about that. Overall a positive experience. The location was very clean. I did pick a busy day so I had to wait 2 hours, but they warned me up front about that. Overall a positive experience. More

Always professional and listen to me about my car's issues better than my doctor. Great work, great diagnosing, excellent note of likely costs. Waiting is always a pain but the waiting area is comf issues better than my doctor. Great work, great diagnosing, excellent note of likely costs. Waiting is always a pain but the waiting area is comfortable - I love the fish tank. Recommend. More

Oil change service was scheduled at 10:00am with estimated work time 90 minutes. The car was ready at 1:30 pm - 3.5hours I was provided with documentation to another car and it took another 30 min estimated work time 90 minutes. The car was ready at 1:30 pm - 3.5hours I was provided with documentation to another car and it took another 30 minutes to figure it out and find the right person to fix it. The sticker on the windshield was not replaced with a new one. Too much mess even for Saturday. More

I only know of Service Dept. And with appt. took 1/2 Hour to get checked in And with appt. took 1/2 Hour to get checked in More

Quick, friendly, and dependable service that is close to our home and avoids freeway traffic. our home and avoids freeway traffic. More

I had a very disappointing experience with Maita Toyota of Sacramento located at 2500 Auburn Blvd, Sacramento, CA 95821. I have a Toyota prepaid maintenance agreement called Toyota Care Express, so I sched of Sacramento located at 2500 Auburn Blvd, Sacramento, CA 95821. I have a Toyota prepaid maintenance agreement called Toyota Care Express, so I scheduled my service appointment one day in advance for routine maintenance on my brand-new vehicle. My appointment was at 3:45 AM, and I arrived 4 minutes early. After they took my car key, I asked how long the service would take, and I was told approximately 2 hours. The service requested was very basic — tire rotation, brake inspection, and a general inspection. There was no oil change or major repair involved. Unfortunately, the experience turned out to be extremely frustrating and unprofessional. Instead of being completed within the promised timeframe, my car was not returned to me until 1:54 PM. I ended up waiting more than 4 hours beyond the estimated completion time, which completely disrupted my day and caused me to miss other important plans. What made the situation even worse was the lack of communication, organization, and concern from the staff. There were no meaningful updates, no apology for the excessive delay, and it felt like customer feedback simply did not matter to them. For a dealership that promotes Toyota Care Express and claims to value customer service, this experience was far below expectations. Respecting customers’ time and communicating honestly should be basic standards. This was one of the worst dealership service experiences I have had. More

Timely great service and always take care of me,. Only one way ride back is offered. Would be great if both ways of ride is offered. Only one way ride back is offered. Would be great if both ways of ride is offered. More

My vehicle was towed into Maita for a tire replacement. I ended up paying much more at Maita for a tire that was far less expensive elsewhere. There was no price matching. I ended up paying much more at Maita for a tire that was far less expensive elsewhere. There was no price matching. More

From initial call to delivery- great experience. Kind people. They were thorough with explanations and the video was a nice touch. Kind people. They were thorough with explanations and the video was a nice touch. More