Maita Toyota of Sacramento

No communication, lack of accountability, gas lighting, didn’t complete authorized repairs and proposed unnecessary services. Asked for direct feedback to service area manager which was provided by email a didn’t complete authorized repairs and proposed unnecessary services. Asked for direct feedback to service area manager which was provided by email and never responded too. Maita has lost the personal service touch we experienced when we started getting our vehicles serviced there in ~2014. Has slowly gone downhill and this latest fiasco was the straw that broke the camels back. We won’t be returning; I’ll just make a longer drive to another dealership or get service at a non-dealership provider. More

Emilio was terrific! he was professional and knowledgeable and made sure that all of my questions were answered and that I received excellent service! he was professional and knowledgeable and made sure that all of my questions were answered and that I received excellent service! More

Noncooperative unfriendly No customer service ethics. Wasted time n didn’t work on proper schedule. May we avoid visiting maita toyota sacramento. Wasted time n didn’t work on proper schedule. May we avoid visiting maita toyota sacramento. More

Great service, but offered too many add ons. I did enjoy the free coffee when waiting in the seated area. I did enjoy the free coffee when waiting in the seated area. More

Service was fast and friendly. Clerk seemed knowledgeable and honest. I would return for my next service. Clerk seemed knowledgeable and honest. I would return for my next service. More

The guy that helped me was very polite. And listened and gave me all the information that I needed for my vehicle. And gave me my options and more or less, the time that it was going to be And listened and gave me all the information that I needed for my vehicle. And gave me my options and more or less, the time that it was going to be completed. More

no comment. everything went well with the issues involved. I just lost my favorite coffee cup. everything went well with the issues involved. I just lost my favorite coffee cup. More

As far as I can tell this service was done: thorough & efficient. Service personnel was excellent. efficient. Service personnel was excellent. More

I'll gave BRYCE All 5 Stars: We have been very loyal Maita Customers since 2008; during that time we have only had a grand total of (4) four Service Advisors. One has retired, one is now is a different Maita Customers since 2008; during that time we have only had a grand total of (4) four Service Advisors. One has retired, one is now is a different Maita position and the other two are in Service Dept Management Positions at Maita. My new Service Advisor is now Bryce Shibata. He is a very energetic, well versed Toyota guy who has excellent Customer Service Skills (kinda like the previous 4 Service Advisors). I prefer to deal with the same person each time I come there so that person has a good working knowledge of our individual vehicles. Bryce is exactly what I needed and he was hand picked by my previous Advisors. That made for a seamless transition!!!!!" "I am very happy Bryce Shibata is my new Service Advisor!!" More

They communicate well with also having Expertise Experienced professionals and are Efficient helpful polite and caring Experienced professionals and are Efficient helpful polite and caring More