Maita Toyota of Sacramento

Customer service was beyond what I expected. John kept me informed every step of the way John kept me informed every step of the way More

Here is a clear, strong bad review you can post: ⸻ ⭐️ 1-Star Review I had a very disappointing experience at Maita Toyota. I went in for a simple tire inspection, which somehow took f post: ⸻ ⭐️ 1-Star Review I had a very disappointing experience at Maita Toyota. I went in for a simple tire inspection, which somehow took four hours. After the long wait, they told me only one tire needed to be replaced. I trusted their inspection and bought a new tire. But right after that, they told me I actually needed to buy another tire as well. If that was the case, why didn’t they tell me during the first inspection? Their lack of communication and professionalism wasted my time and money. To make things even worse, I ended up leaving with a flat tire, even after all the inspections and recommendations. This is completely unacceptable. I expected better service from a dealership like Maita Toyota. I will not be returning, and I do not recommend their service department to anyone. More

Too long a wait I didn't like waiting for this long please fix the time waiting please fix the time waiting More

I am extremely disappointed with the service I received. The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally we The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally went in to get a quote for the taillight on the driver’s side, specifically the part located on the trunk where water was leaking inside. The employee who checked me in told me to go to the Parts Department to order the part, and said they would call me when it arrived. I spoke with them before leaving. However, that weekend I received a notification stating that I had missed my appointment, but the gentleman who told to me to speak to Parts told me I didn't need to stay and never checked me into my appointment even though I just needed a quote and to order the part. The following Tuesday, I spoke with the Parts Department, and they confirmed that the part was in. I scheduled an appointment for Saturday and asked for a labor estimate. They said I needed to speak with the Service team to get that information and attempted to transfer me, but the call was disconnected. I called the Service Appointment Department and explained that I needed a labor quote. I was told again to speak with Parts, which was confusing. I was then transferred to Roman, who said he couldn't help. So i called the Service Appointment team again, I spoke with Audria. Who sounded like she was annoyed I called. From the start, she sounded passive-aggressive and continually talked over me while I tried to explain the situation. She eventually said a technician could call me back with a quote, which was fine, but the interaction with her felt unnecessarily rude. Thankfully, the technician did call back and provided the needed information. On Saturday, I went in for the repair. They replaced the taillight, but not the portion on the trunk where condensation is clearly visible. Unfortunately, I drove off the the lot before examining the replacement, but noticed it when i arrived home. Now, I’ve paid over $400 for a part that didn’t need to be replaced, and the original issue still exists. After the confusion, miscommunication, and poor service, I feel I received the worst experience possible and still don’t have the correct repair completed. More

I would recommend for basic maintenance, otherwise, I'm not sure I would. Bryan in parts was awesome. He ordered the part I needed and it arrived very quickly. Service advisor was helpful. The basic mainte not sure I would. Bryan in parts was awesome. He ordered the part I needed and it arrived very quickly. Service advisor was helpful. The basic maintenance was done but the mechanic was unable to install the part I'd ordered and was advised to quit by a lead. The part is a molding or weather strip between the windshield and the sunroof. Why can't a Toyota trained mechanic install any part on a Toyota? I'm not entirely sure I will come here again. Might just go to Roseville. More

Maita Toyota has professional service advisors and technicians, who deeply care about excellent customer service. technicians, who deeply care about excellent customer service. More

The service department was very professional and tool care of my needs. They listened carefully when I explained what I needed. care of my needs. They listened carefully when I explained what I needed. More

Fast convenient easy service. That’s why I bring my vehicle here. It’s also nearby my work That’s why I bring my vehicle here. It’s also nearby my work More

Nice people, nice work and nice place to sit and delete emails from your phone. emails from your phone. More

Service associate’s were very friendly. Follow-through was service was great and follow through great. It was a positive experience. Follow-through was service was great and follow through great. It was a positive experience. More