Maita Toyota of Sacramento

Staff was courteous, professional, and expedient. All work findings were well documented in writing and by video. All work findings were well documented in writing and by video. More

It was very comfortable. I told Slava what I wanted and he told me the price and that was it. They ordered the red car and it came when they said it wood. Most people were ve I told Slava what I wanted and he told me the price and that was it. They ordered the red car and it came when they said it wood. Most people were very polite. The financial person was a little pushy and I was getting a little uncomfortable.. More

The staff are friendly. My biggest complaint is the long wait for a simple service appointment, even with an appointment. They only offer a one-way ride if you want to not My biggest complaint is the long wait for a simple service appointment, even with an appointment. They only offer a one-way ride if you want to not wait at the dealership. For a short service appointment, it doesn't seem worth paying for the other way. I opted for the text message to keep me informed of the status of my car but only received the first text; no updates after that one. My service rep came around and told me the status. Then, when they called me to say my car was ready, the service rep told me that the paperwork wasn't quite ready yet, so I waited about another thirty minutes. More

There is always something left undone, or not done right after I leave the dealership. Plus, it took longer than I was told it would last time I was there. after I leave the dealership. Plus, it took longer than I was told it would last time I was there. More

Service was fast, efficient and excellent as usual. Workers are friendly and explain the car service needs well. We have been having our cars serviced at Maita Toyota for years for all of these reasons Workers are friendly and explain the car service needs well. We have been having our cars serviced at Maita Toyota for years for all of these reasons! More

This is the third time I have responded to a rating. I did not have the usual experience at my last service. One smaller item was never worked on that I requested repair, and the change of service sup I did not have the usual experience at my last service. One smaller item was never worked on that I requested repair, and the change of service supervisor from a day off made the communication of when my car was to be returned more complicated and I needed things in my car that was being repaired. I did receive loaner, but as it took two additional days than planned, it was quite inconvenient. More

When I inquired about key replacement, I was told it was "very expensive." I just went through surgery and probably looked homeless that day but I don't think I deserved that kind of treatment. I was told "very expensive." I just went through surgery and probably looked homeless that day but I don't think I deserved that kind of treatment. I was told that a second time even after I said I paid the extended warranty which includes a free key replacement. Then I was told they don't do key replacements on Saturday. I was there for a regular service and want to hit 2 birds with one stone, but I was told to come back another day. Living in Rocklin and still undergoing medical recovery, I'd rather live with one key than be inconvenienced by a company who does not know what customer service and respect is about. Someone reached out to me via text, Val V., to try to make things rights, but instead, he just made things worse. They are only nice to you when they are selling their expensive extended warranty. Once they get your money, they won't give a xxxx about you. I hope the dealer closer to where I live is better. I am not coming back to this disrespectful and zero customer service company for service and future car purchase. More

Great experience. Seems like everyone cooperated smoothly to create a highly efficient and effective process for a satisfactory result. Seems like everyone cooperated smoothly to create a highly efficient and effective process for a satisfactory result. More

Easy scheduling a drop date. Check I. Was super smooth. Quick turnaround. Nice waiting area. Can’t complain Check I. Was super smooth. Quick turnaround. Nice waiting area. Can’t complain More

Loved how transparent they were. Because of it now we have a car worth holding for my family Because of it now we have a car worth holding for my family More