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Maita Toyota - Service Center

Sacramento, CA

3.9
3,898 Reviews

3,898 Reviews of Maita Toyota - Service Center

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July 31, 2021

Service advisor very helpful after I left Maita. Got home found oil leaking under engine, phoned and came in and Angel Cruz went to the mat for me and got car looked at, Drain plug left loose, Fixed and I wa More

by GCOLOMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck, parts dept., gentleman in rental department
Aug 03, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 30, 2021

Rude and disrespectful customer service rep who gave me the wrong information and told me I didn’t need an oil change when my oil was black causing me to go elsewhere. My wait time for an inspection was a More

by ARLENEBAKER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angel Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

July 30, 2021

Although my appointment was at 7:00, I still had to wait 1 and 1/2 hours for oil change. I had asked to have settings put back to what I wanted on dashboard, but nobody would help me. She said she didn’t More

by gripley0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know the name and due to masks can’t recognize.
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

July 29, 2021

Great service and awesome professional people. I took my car in for a major service and the wait time was good. My car drives and sounds like new. Please keep up the good work. More

by SIMONKYAMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PEDRO VALENCIA MENDOZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 27, 2021

FANTASTIC SERVICE AS USUAL, AND WILL CONTINUE TO TAKE ALL MY VEHICLES TO MAITA TOYOTA! ALL THE STAFF ARE FRIENDLY, INFORMATIVE, AND ALWAYS WILLING TO HELP. More

by JHJQUEENER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junko Case
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 27, 2021

If it’s going to be a 8 hour and 20 minute oil change… then tell me up front. Then I would go somewhere else. I arrived at 9:20 and left at 5:42. More

by STUART19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Saephanh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

July 26, 2021

Maita Toyota gets 5 stars from me because they are courteous, kind, patient and provide excellent service. I have an older Toyota, Karina informed me of an issue with the car. The repair was approved More

by WILLIAMDIMOPOULOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 26, 2021

They told me the service would be done in 2.5 hours and they took just about that amount of time, which as great because they seemed so busy! More

by RUIZ048
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 26, 2021

Always on time good service. I would have given 5 stars had it not been for the excessive wait time given the minor routine service I was in for. Unusual for Maita, so maybe due to not enough service dept More

by JKROE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not listed
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

July 26, 2021

Still check engine light is on though oil was changed and other checks were performed. Please advise me on how to turn off the light More

by PARWIZSEYAR11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Reloza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Jul 30, 2021 -

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

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