Service Dept. downgraded to poor service in last few years.
I have taken my car to Maita Toyota for all services for the last 10 years. However, approx. 1 year ago, I took my car in for service: white paint o
I have taken my car to Maita Toyota for all services for the last 10 years. However, approx. 1 year ago, I took my car in for service: white paint on outside of car (my car is not white), greasy head print on inside of windshield, oily finger handprints on inside of car, loose and damaged parts and paint on inside and outside. When I told a service employee--he said all of it was there before (of course a lie). Then, I asked for a manager. I got a supervisor who said the same thing. Both were arrogant and rude, treating me with no respect. When I wouldn't leave until I at least got the white paint off the outside of the car--then, they gave me another rental car (I had to change rentals and transfer everything to the other rental). When I came back the next day, the driver seat had white paint on it. When I wouldn't leave until they fixed it, they rudely and condescendingly again said it must have been there before. Then, they said I had to come back another day, because the managers were in a meeting. When I told him to get one of them out of the meeting, because of my extenuating circumstances of the damage the service dept. did to my car, he said there was no way.
As a single female, I feel used and abused by this service dept.
I WILL NEVER COME BACK TO THIS SERVICE DEPT. IT IS SHADY, DAMAGES MY CAR AND WON'T FIX IT, NO CUSTOMER SERVICE, RUDE, POOR/NO QUALITY WORK. STAY AWAY!!!!!!