Mall of Georgia Ford

We are working out way down in stars, upon each time my F250 goes back to the shop for the same issues. As an example of my building lack of confidence came when, my complaint of a burning oil smell from F250 goes back to the shop for the same issues. As an example of my building lack of confidence came when, my complaint of a burning oil smell from the engine compartment was address by the Service writer as follows; “the burning oil smell is normal for a diesel engine”, according to the Service Tech. I have a couple serious issues with that statement. First, unless I have an oil leak, I should not be smelling burning oil, the oil should stay on the inside of the engine. Second, this is not normal for a diesel engine. Now here comes to kicker, I don’t have a diesel engine. Imagine the confidence I have in your service department, not knowing the difference between a gas and diesel engine or thinking I would blindly accept that xx answer. I’ve had my truck in to the service department on two difference occasions now for a list of 6 or so issues. Each time I’m told either they could not duplicate the issue and they reset the computer and that should take care of the problem. After a few days all the faults re appear. Another of the issues is the auto deploy running boards fail to deploy. I now have video to prove the issue exists. To top it off, I’ve left several messages for Stephanie with, once again, no return call. I also left two messages for the Service Manager, with no response. Being left with no choice, I’ve reached out to Ford for assistance. They’ve advised I need to return the truck to your service dept. I have scheduled the truck back your service dept tomorrow. More

No communication about status of my car. Called and didn't receive call backs. Locked my key in building Called and didn't receive call backs. Locked my key in building More

The past couple times I took my car to MOGA Ford has not been good. There has been no communication from the past two advisors Mateo and Stephanie. I had to call for updates and was told I would be given a been good. There has been no communication from the past two advisors Mateo and Stephanie. I had to call for updates and was told I would be given a call back and never received any. The most recent one I wasn’t told my car would take as long as it did for service and had to pick up my car. They was supposed to leave the key in the car to pick up after hours and didn’t. Had to go to the main building to find someone to get my key back hours later. Still haven’t heard from anyone to even follow up. I see to deal with Jaquan but he doesn’t work there anymore and I haven’t had good service since then More

Good team at work. Financing and sales were helpful. I also like my truck, good experience. Financing and sales were helpful. I also like my truck, good experience. More

They were very nice when we arrived. They made sure to find me the vehicle that truly fit me. They made sure to find me the vehicle that truly fit me. More

Patrick did a great job helping me find a truck I ❤️ love. Process was smooth and easy love. Process was smooth and easy More

Always been satisfied with the service received from MOGA ford, very prompt and up front with the repair. ford, very prompt and up front with the repair. More

Saw truck on line. Patrick called me and was very knowledgeable, helpful and very nice. Patrick called me and was very knowledgeable, helpful and very nice. More

The service I receive at this service center is excellent! The staff is knowledgeable, courteous, and friendly. This is why I will continue to have my vehicle service here, whenever possible. excellent! The staff is knowledgeable, courteous, and friendly. This is why I will continue to have my vehicle service here, whenever possible. More

Had an appointment for a recall. Was in and out in the same day. Worked out great Was in and out in the same day. Worked out great More