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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,441 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,441 reviews

February 23, 2025

Steve shank is the best, awesome guy. Great customer service. He really helps the customers More

by CARLOS.SPIKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve shank
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Feb 25, 2025 -

Mall of Georgia Ford responded

Thank you for your amazing review! We're so glad to hear that Steve Shank provided you with excellent customer service. We truly appreciate your kind words and look forward to assisting you again in the future!

February 22, 2025

The knowledgeable and people friendly sales staff made my first car buying experience a breeze and I couldn’t be happier with my purchase from this team. More

by Justin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Pridgeon
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Feb 24, 2025 -

Mall of Georgia Ford responded

We're absolutely thrilled to hear that our knowledgeable and friendly sales staff made your first car-buying experience a breeze. It's wonderful to know that you're happy with your purchase, and we're grateful for your kind words about our team. We strive to ensure that every customer feels supported and confident throughout the process, and it's great to hear that we met those standards for you. Thank you for choosing us and for sharing your positive experience!

February 22, 2025

Excellent customer service and great communication! I will always go back for service on my Ford vehicles. More

by scotttackabury
Recommend Dealer
Yes
Employees Worked With
Cason
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Feb 24, 2025 -

Mall of Georgia Ford responded

We're thrilled to hear that you experienced excellent customer service and great communication with us. It's wonderful to know that you feel confident in returning for service on your Ford vehicles. We strive to provide a reliable and supportive environment for all our customers, and feedback like yours reinforces our commitment to delivering top-notch service. Thank you for choosing us and for your ongoing loyalty!

February 21, 2025

I would to thank the staff and owners And Mr Farmer skill level with dealing with my car problems ok that you guy and lady Be safe 🙏🏾🌎⏰ More

by TONYSJ71950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Farmer
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Feb 24, 2025 -

Mall of Georgia Ford responded

We're deeply grateful for your heartfelt thanks to our staff and owners. It's wonderful to hear that Mr. Farmer's expertise in addressing your car issues was satisfactory. We appreciate your kind words about our team and are glad that we could provide you with a positive experience. We strive to ensure that every interaction with us is both helpful and reassuring, and it's great to know that we've met those standards during your visit. Thank you for choosing us!

February 21, 2025

Very attentive and helpful and I enjoyed purchasing my car from mall of Georgia ford More

by Kevin.yates
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Montalvo
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Feb 24, 2025 -

Mall of Georgia Ford responded

We're thrilled to hear that you found our team at Mall of Georgia Ford to be very attentive and helpful during your car purchasing experience. It's wonderful to know that we were able to provide you with the kind of service that made your experience enjoyable. We strive to ensure that every interaction with us is both informative and welcoming, and it's great to hear that we've met those standards during your visit. Thank you for choosing Mall of Georgia Ford!

February 21, 2025

I asked them not to run my credit because I already had financing and they did it anyway. I didn’t want additional hits to my credit. The salesperson was average but the car was a good deal. More

by allin817
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not on list
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Feb 24, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback, and we sincerely apologize for the misunderstanding. We want to ensure that this issue is addressed, and we would appreciate the opportunity to make it right. Please contact Dragos Teodor at dteodor@vtaig.com, and he will work with you to resolve any concerns. Thank you for bringing this to our attention, and we hope to improve your experience with us moving forward.

Feb 24, 2025 -

Mall of Georgia Ford responded

We appreciate your feedback regarding your recent purchase. We understand your concern about the credit inquiry. We're committed to creating positive experiences for all our customers, so we'd like to understand the specifics of your experience and how we can improve. Please reach out to Dragos Teodor at dteodor@vtaig.com so we can gather more information and review our process with you.

February 20, 2025

Excellent sales person Scott. Lots of experience. Purchase went very smoothly with no problems. Great experience. More

by BHEITJAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott in used vehicles handled my purchase
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Feb 21, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that Scott's experience and expertise made your purchase smooth and hassle-free. We appreciate your business and hope you enjoy your new vehicle!

February 20, 2025

Efficient sales process. Isiah and team got the job done. Was nice that they offered transportation to and from to get the deal done. Billy was great on follow up. More

by ST buyer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isiah Montalvo and Billy Heinlin
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Feb 21, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that Isiah, Billy, and the team made your sales process efficient and smooth. It's great that the transportation service made things easier for you. We appreciate your business and look forward to assisting you again in the future!

February 20, 2025

Always a great experience at Mall of Georgia Ford service department. Awesome staff and lounge area More

by msims831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None noted
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Feb 21, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're glad to hear that you always have a great experience at Mall of Georgia Ford’s service department. We appreciate your support and look forward to your next visit!

February 20, 2025

I waited to long for a oil Change with appointment. Tires did not get rotated like they were asked to do with the service order. Sevice card and service paper mat left in car. More

by DSCIBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin
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Feb 24, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback, and we sincerely apologize for the delay and oversight during your recent service visit. We understand how frustrating it can be to wait longer than expected, and we regret that the requested tire rotation and cleanup were not completed to your satisfaction. We would appreciate the opportunity to address your concerns and make it right. Please reach out to Scott Tackabury at Stackabury@vtaig.com, and he will assist you with any questions or issues you encountered. We value your business and hope to provide you with a better experience in the future.

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