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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,458 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,458 reviews

December 11, 2024

They were kind knowledgeable and trustworthy. They are also fast and friendly. They do what they say they are going to do. More

by rdowney42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t know her name
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Dec 12, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re so glad to hear that our team provided you with knowledgeable, trustworthy, and efficient service. We take pride in keeping our promises and delivering a fast, friendly experience for all our customers. We appreciate your feedback and look forward to serving you again in the future!

December 11, 2024

I’ve been using a local Ford dealership in my area but wasn’t pleased . A fellow coworker recommended you guys ! I was very pleased with the whole process! More

by NMOOLENAAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 10, 2024

Decent people at this dealership. They return calls if you have any questions for them. There service department is very professional and there check out counter is extremely kind. More

by PRONTORIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're glad to hear that you had a positive experience with our team, from the service department to the checkout counter. We pride ourselves on professionalism and excellent customer service, and we appreciate your recognition. We look forward to serving you again in the future!

December 09, 2024

Josh was great as service provider. The process was quick informative and efficient. The waiting area provides for a relaxing open air experience. More

by cfrank613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Dec 09, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We’re thrilled to hear that Josh provided you with excellent service and that the process was quick, informative, and efficient. We’re also glad you enjoyed the relaxing atmosphere in our waiting area. We appreciate your feedback and look forward to serving you again in the future!

December 09, 2024

I continue to take my vehicle to Mall Of Ga. Ford because the service has always been genuine, honest and fast. And one more thing I enjoy their hot chocolate in their coffee. More

by Richard and Sue Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We’re thrilled to hear that you’ve consistently found our service at Mall of GA Ford to be genuine, honest, and fast. Providing top-notch care for our customers and their vehicles is always our goal, and it’s wonderful to know that we’ve met your expectations. We’re also glad you enjoy the hot chocolate—it's a small touch, but we love hearing that it adds to your visits. Thank you for your continued trust in us, and we look forward to serving you again!

December 08, 2024

Very responsive. I bought an F350 from out of state. They answered all my questions in a timely manner. No issues with paperwork, they followed through on everythi More

by MJKELLY777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek, Dragos, Hemat, Samsi Dinesh
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Dec 09, 2024 -

Mall of Georgia Ford responded

Thank you for your kind review! We’re thrilled to hear that your experience purchasing the F350 with us was smooth and efficient, even from out of state. Our team takes pride in being responsive and ensuring all details, including paperwork, are handled seamlessly. It’s great to know we met your expectations and followed through on our commitments. If you ever need assistance in the future, we’re here to help. Safe travels and enjoy your new truck!

December 08, 2024

Took my 2019 truck for transmission problems. They would not replace the transmission but instead they did a quick fix to patch up the problem. I took it back to let them know I'm still having th More

by Frances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cason
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Dec 10, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re truly sorry to hear about the ongoing issues you’ve experienced with your truck and the frustration this has caused. We understand how important it is for your vehicle to perform reliably, and we regret that we were unable to fully resolve the problem to your satisfaction. We would like to look into this matter further and ensure you receive the proper attention it deserves. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly. Your experience is important to us, and we appreciate the opportunity to make things right.

December 07, 2024

The visit was exactly what they described and what was expected. Communication was also great. More

by DDOMINIQUE4
Recommend Dealer
Yes
Employees Worked With
Mateo
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Dec 09, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that your visit met your expectations and that our communication was clear and helpful. We strive to provide an experience that matches what we promise, and it’s great to know we succeeded. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

December 07, 2024

Best customer srbice amd best used car dealers Ship especially Samir that is the head of the department. More

by DRZEC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Semir
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Dec 09, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer service, and we're glad to know that Samir made a great impression. Providing exceptional service is our top priority, and it’s fantastic to hear we met your expectations. If you need anything else, don’t hesitate to reach out!

December 07, 2024

Got the problem resolved repaired on time Good timely service and easy to work with More

by jimc5445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representatives
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Dec 09, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re glad to hear that your issue was resolved, and your repair was completed on time. Providing timely and easy-to-work-with service is important to us, and we appreciate you sharing your positive experience. If you need anything else, don’t hesitate to reach out!

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