Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,472 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
Contact Dealership

4525 Nelson Brogdon Blvd

Buford, GA

30518

Directions

By Type

Showing 3,472 reviews

November 03, 2024

Sales guys in hurry . Customer service awful. Take more time to friend your guest. Please More

by jcone0973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide excellent customer service and appreciate your input on the importance of taking the time to connect with our guests. Please reach out to Dragos Teodor at dteodor@vtaig.com, and he will be happy to address your concerns and work towards improving your experience. We value your insights and hope to have the opportunity to serve you better in the future.

November 03, 2024

Sales rep, Josh, was helpful in answering questions and patient throughout purchase process. Also Josh in Finance, went over documents and answered questions during signing process. More

by McDonald, Vonda
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in Finance dept
Report | Print
Nov 05, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're glad to hear that both Josh in sales and Josh in finance provided you with the support and patience you needed during the purchase process. It's our goal to ensure that every customer feels informed and comfortable every step of the way. We appreciate your feedback and look forward to serving you again in the future!

November 01, 2024

Very good, very fast, the stuff was very nice thoughtful and convenient service. I like it so much. More

by Wei Sun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seong Kim
Report | Print
Nov 04, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had a very good and fast experience with our team. It's great to know that you found our staff to be nice and thoughtful, and that you appreciated the convenience of our service. Your satisfaction means a lot to us, and we look forward to serving you again soon!

October 30, 2024

The staff was very very efficient understand my issues and necessity, so they could propose a very good deal for everyone. More

by Marcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're glad to hear that our staff was efficient and attentive to your needs. It’s wonderful that they were able to propose a deal that worked well for you. We appreciate your support and look forward to assisting you again in the future!

October 29, 2024

Lisa and Kevin were easy to work with, and made sure the process was quick and painless. More

by parker.shelato
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, Lisa
Report | Print
Oct 30, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're thrilled to hear that Lisa and Kevin made your experience quick and painless. We strive to provide excellent service, and it’s great to know we met your expectations. We look forward to assisting you again in the future!

October 28, 2024

All the people that I dealt with were professional and knowledgeable. Thevwork was done in a timely manner. More

by BATES2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Oct 29, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that our team provided you with professional and knowledgeable service, and that the work was completed in a timely manner. Your satisfaction is our top priority, and we appreciate your feedback!

October 26, 2024

Two times no manager or anyone in charge and did not return my call Bad attitude. More

by MOBILITY03203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 30, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for your experience and the lack of follow-up you encountered. This is not the standard of service we strive for, and we understand how frustrating it must feel. Your feedback is important to us, and we would like the opportunity to address your concerns. Please reach out to Fixed Ops Director, David Blood, at dblood@vtaig.com so we can assist you further. Thank you for bringing this to our attention.

October 26, 2024

Took my 2020 ranger in for oil change. Just like many times before. They also put on that zaptech coating. This time looked like they didn't put the coating on it. I usually can tell. It w More

by Mike Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 30, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for your experience and the lack of follow-up regarding your recent service. This is not the standard we strive for, and we understand how frustrating it can be to feel unheard. Your feedback is invaluable, and we would like the opportunity to address your concerns. Please reach out to Fixed Ops Director David Blood at dblood@vtaig.com so we can make this right. Thank you for bringing this to our attention, and we hope to improve your experience in the future.

October 26, 2024

Worst service dept ever. Rebuilt my transmission back in July of this year, still doing the same thing as before the rebuild. Brought it back to them said they can't find any More

by angekelley65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Mall of Georgia Ford responded

We’re truly sorry to hear about your ongoing issues with the transmission and understand how frustrating it must be to feel unheard. Your experience is not the standard we strive for, and we want to ensure you receive the service you deserve. Please reach out to Fixed Ops Director David Blood at dblood@vtaig.com so we can review your situation in detail and work toward a resolution. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.

October 25, 2024

Mateo Henao was amazing and absolutely helpful during my whole truck concerns. He helped me to understand what was wrong. Mateo was absolutely amiable. I appreciate his help and definitely loved the service More

by rodolfoenriquez417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
Report | Print
Oct 28, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re delighted to hear that Mateo provided you with amazing and helpful service regarding your truck concerns. It's fantastic that he took the time to explain everything to you and made your experience a positive one. We appreciate your kind words and are glad you loved the service. If you need anything else in the future, don’t hesitate to reach out!

1
...
36
37
38
...
348