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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,464 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,464 reviews

April 20, 2025

Good experience It was a good experience. Don't know what else to say. Everything went smoothly. More

by adamwnsx
Recommend Dealer
Yes
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Apr 21, 2025 -

Mall of Georgia Ford responded

Thanks for taking the time to leave a review! We’re glad to hear everything went smoothly and that you had a good experience with us. Looking forward to seeing you again!

April 20, 2025

We bought a brand new car from them. To get a response on the phone is difficult. They do not respond and do not call back. Our car was multiple times in the shop but they could not fi More

by Hbveltmaat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience. We understand how important it is to receive timely communication and coordinated support between departments. To ensure your experience is looked into properly and to help facilitate a path forward, we encourage you to contact Scott Tackabury at Stackabury@vtaig.com.

April 20, 2025

Unprofessional, no accountability, xxxx poor service I never do business with them again at Mall of Georgia Ford More

by Dricq1010
Recommend Dealer
No
Employees Worked With
Service manager/body shop
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Apr 23, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We're sorry to hear that your recent experience at Mall of Georgia Ford left you feeling this way. We take all customer concerns seriously and would like the opportunity to understand what happened in more detail. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can discuss your experience further. Your input is important, and we appreciate the opportunity to address your concerns directly.

Apr 25, 2025 -

Dricq1010 responded

No need to send an email to discuss it. Your body should messed my truck up when replacing airbags and won’t take accountability for it. Your body shop guy Earnie then called my insurance company and said the issue didn’t happen during the accident. Which he was right it didn’t the techs caused the issue. That’s the second time he called the insurance company to tell them what I was complaining about how nothing to do with my accident. Very unprofessional is the nice way of saying how I feel about him. Spoke with a guy that works right next to the GM told him my concerns 3 weeks ago and still haven’t heard anything back. I say all that to say don’t ever use Mall of Georgia ford body shop. They will xxxx up your truck and not take accountability for it.

April 20, 2025

The service advisor Matteo was very accommodating. After I checked the car in I received a call explaining what was going on with my vehicle within hours and the advisor explained to me what was still More

by Barry M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matteo
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Apr 21, 2025 -

Mall of Georgia Ford responded

Thank you so much for sharing your experience, Barry. We're thrilled to hear that Matteo provided such clear communication and outstanding service throughout your visit. It's great to know that you felt well-informed and taken care of, and we truly appreciate your recommendation. We look forward to serving you again in the future!

April 19, 2025

My vehicle was involved in an accident. Ernie and his team got me on the schedule within 2 weeks, fixed the damage flawlessly, and offered constant communication throughout the process. The More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Guglielmi
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Apr 21, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience. We're so glad Ernie and the team were able to get you in quickly, keep you informed, and complete the repairs ahead of schedule. We truly appreciate your kind words and are thankful for the opportunity to help.

April 19, 2025

very good dealing with saleman show me what i was. took me for a test ride .Wasvery good More

by PTSTOPEK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Mall of Georgia Ford responded

Thank you for the great feedback. We're happy to hear you had a good experience with your salesperson and enjoyed the test drive. We appreciate you choosing us.

April 19, 2025

I was unsatisfied with my service because of the fact that it took multiple weeks More

by DNG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your feedback. To ensure your concerns are fully reviewed and addressed, please reach out to Scott Tackabury at Stackabury@vtaig.com. We appreciate you bringing this to our attention and look forward to the opportunity to improve your experience.

April 18, 2025

Service advisor knowledgeable efficient and professional. Excellent service, care of customers.work in a timely manner More

by JOHN.BALLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re so glad to hear that our service advisor provided knowledgeable, efficient, and professional service. We strive to offer excellent care and timely work, and we appreciate your recognition of that.

April 18, 2025

Customer service at the service center is always awesome. I like that they always keep in touch as you wait, either verbally or by text and the service advisors are always patient to explain additional servi More

by ACastillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bellflower, Keppen
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Apr 21, 2025 -

Mall of Georgia Ford responded

Thank you for the great feedback! We're glad to hear you always have an awesome experience and that our team keeps you informed throughout your visit. We appreciate your recognition of our service advisors and their patience in explaining everything clearly.

April 17, 2025

Fast and thoroughly sound service from competent and polite people; both the Advisor and the Cashier. More

by Semaj76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason and Molly
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Apr 22, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We’re thrilled to hear that you received fast, thorough service from our team. It's great to know that you felt well taken care of by our competent and polite team. We truly appreciate your feedback and look forward to serving you again in the future!

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