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Mall of Georgia Ford
Buford, GA
3,467 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,467 reviews
October 29, 2023
The service technicians should be retrained. They didn’t know how to take off my lug nuts. They said it was too rounded and when I tried removing them they easily came off. Either the technician They didn’t know how to take off my lug nuts. They said it was too rounded and when I tried removing them they easily came off. Either the technicians are incompetent or they are liars. They also tried to upsell me on services I didn’t even need like my spark plugs which were recently changed etc. they tried to make my mileage an excuse for the upsell. I just wanted a simple break services that shouldn’t have cost more than $500 but instead they quoted me for $2000 for services I did not need. Absolutely absurd and disappointing. I expect this from third party service stations not from a reputable dealership like ford. What an embarrassment. More
by Ramsey Sufian
Verified CustomerEmployees Worked With
N/a
October 29, 2023
Getting through the phone system and speaking to a real person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, who was great. She alone brought the rating up 3 points. More
by blakewilliamsusa
Employees Worked With
Brandin Bryant
October 28, 2023
Sales department is great. Will buy here again. Service dept is rude and lacking in quality of work provided. They cause more issues than they fix. Will buy here again. Service dept is rude and lacking in quality of work provided. They cause more issues than they fix. More
by Alex
Employees Worked With
October 28, 2023
Both the sales experience and financing processes are well-refined, and I had a great experience finding the perfect vehicle. Andy, my sales associate, went above and beyond to get me the exact Ford Expl well-refined, and I had a great experience finding the perfect vehicle. Andy, my sales associate, went above and beyond to get me the exact Ford Explorer ST model in the color I wanted regardless of the inventory situation. His communication, via text, was very responsive and when I arrived at appointments, he was there ready and waiting with everything in place. Being a Product Manager, I appreciate the customer experience this dealership is providing--very clean dealership, nice people, good prices, and a seamless experience. More
by jjoshuap41
October 27, 2023
Great place to Do business with always get the best service at mall of GA Ford. service at mall of GA Ford. More
by cspainting78
Employees Worked With
October 25, 2023
Sterling made promises that he delivered on. We know there are no guarantees but he pulled through for us. We know there are no guarantees but he pulled through for us. More
by KFMATLANTA
Employees Worked With
October 25, 2023
Messed up my car. They were not thorough with work or communication. Will not be bringing my vehicle back there. They were not thorough with work or communication. Will not be bringing my vehicle back there. More
by Seven
October 25, 2023
Excellent service thanks to Service Manager Alan Green! He takes time to explain your service recommendations and is a very pleasant and helpful. Highly recommend Mall of Georgia Ford service dept. He takes time to explain your service recommendations and is a very pleasant and helpful. Highly recommend Mall of Georgia Ford service dept. More
by Angie N
Employees Worked With
Alan Green
