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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,466 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,466 reviews

October 08, 2023

You guys said you serviced my car, but who is to know? You said my brakes were at 5 mm on the back sides and they were actually at 1. I knew something was still wrong so I took it to a new place to be ser More

by Hmsmiles17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Greene
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Oct 20, 2023 -

Mall of Georgia Ford responded

Thank you for sharing your feedback with us regarding your recent service appointment. We're sorry to hear that something was missed during your appointment, and we apologize for any inconvenience or frustration this may have caused. We take all concerns and issues with our customers' vehicles seriously and strive to provide accurate and efficient diagnoses and repairs. We understand that you were not satisfied with the service you received from us, and we apologize for falling short of your expectations in this regard.

October 07, 2023

My Mall of Georgia Ford service rep was friendly, knowledgeable and clearly wanting to make my experience a positive one. She succeeded! More

by MIKESHERWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darreyell Anthony
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Oct 20, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

October 06, 2023

Would not call us back to make appointment for service call. Finely had to drive there to get appointment. The service and work were excellent, but had to drive to get things started More

by Gary.fountain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
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Oct 06, 2023 -

Mall of Georgia Ford responded

We apologize for the issues you had whilst trying to call us for service. We understand how frustrating that can be, and we will work to improve our phone service and provide training where necessary. We are happy to hear that your service was excellent, and we hope to see you in the future.

October 06, 2023

They always give us great service at a great price. I would recommend to anyone. More

by s_chappelear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie our service writer
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Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

Oct 06, 2023 -

s_chappelear responded

You are welcome, thanks for all you do.

October 04, 2023

Resolved issue I was having in a timely manner. I am very satisfied with the service. More

by Terry_smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 03, 2023

They kept in touch they always do a good job great service thank you til next time More

by ericwaters06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 03, 2023

Outstanding service with a smile. I love the team at Mall of Gerogia Ford. Always have a great experience More

by WFILINUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen greene
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Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 03, 2023

I have had two Exploerer bought and service led for the time I had the vehicles. The first one I drove to 230,000 with only one majors repair. I have 2019 Explorer with 60,000 miles with no major repairs More

by DFIELDS379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 02, 2023

Can never reach anyone in service, noone ever calls back. They ALWAYs find more to fix than you ask for. They do everything they can to get out of fixing something they broke, even if under warranty More

by STACEY2GREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 06, 2023 -

Mall of Georgia Ford responded

We sincerely apologize for the difficulties you encountered when trying to reach us by phone and for not receiving a call back as expected. Effective communication is important to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system and call back procedures to ensure that our customers can easily reach us and receive timely responses. To address your concerns more effectively, we kindly request specific details about your attempts to contact us and any particular aspects that led to your dissatisfaction. Your input is invaluable in helping us improve our communication and customer satisfaction. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

October 02, 2023

Good communication, fast and took the extra time to have our car delivered to our home at no extra charge/ More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

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