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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,423 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,423 reviews

March 23, 2025

I left two messages and also ask for a breakdown of the price before services were performed and did not receive it before they were done. The bill was $100 more than verbally quoted. When I received the More

by Kbel223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple people in service dept
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Mar 24, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience, and we apologize for the communication issues you encountered. We understand your concerns regarding the pricing and breakdown of the services performed. To address this matter and ensure it is resolved to your satisfaction, please reach out to Scott Tackabury at Stackabury@vtaig.com. We are committed to providing clarity and making things right.

March 22, 2025

I liked how they were very upfront & didn’t hide anything. Also knowledgeable about the vehicles More

by brad.estes.99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isiah Montalvo
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Mar 24, 2025 -

Mall of Georgia Ford responded

Thank you for your review! We’re pleased to hear that you appreciated our transparency and the knowledge our team provided about the vehicles. We strive to make every customer feel informed and confident in their decisions. We look forward to assisting you again in the future!

March 22, 2025

The service was really good I will use them in the future for all of my truck service More

by ronaldgilbert0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you had a great experience with our service team. We appreciate your trust and look forward to assisting you with all of your truck service needs in the future!

March 22, 2025

I had a great experience at Mall of Georgia Ford. The staff was friendly, knowledgeable, and made the car-buying process smooth and stress-free. They had a wide selection of vehicles, and I felt no p More

by OSCARCARDIEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Idk
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Mar 24, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth and stress-free experience with us at Mall of Georgia Ford. It's great to know that our team was able to assist you with a wide selection of vehicles, fair pricing, and financing options. We truly appreciate your recommendation and look forward to helping you again in the future!

March 22, 2025

super service and staff, professional and kind, very knowledgeable and caring, staff keep me updated on the ser More

by wolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're thrilled to hear that you had such a positive experience with our team. It’s great to know that our staff provided professional, knowledgeable, and caring service while keeping you informed throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future.

March 20, 2025

Always good service from all of George Ford, I bought the vehicle there and they’ve been very courteous and professional ever since More

by Greg S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience. We're glad to hear that you've consistently received courteous and professional service from our team at Mall of Georgia Ford. It's great to know that your experience has been positive since your vehicle purchase, and we truly appreciate your continued trust in us. We look forward to serving you again in the future.

March 16, 2025

Great experience! They went above and beyond, trying multiple times to get everything right. Appreciated! More

by Jwhite00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Cross
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Mar 18, 2025 -

Mall of Georgia Ford responded

Thank you for the wonderful feedback! We’re so glad to hear that you had a great experience. Our team is always here to make sure everything is just right, and we appreciate your patience and trust. Thanks again for choosing us!

March 14, 2025

Variety of vehicles priced right with a knowledgable staff with options to get you in the vehicle you want More

by garylmauldin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seong Kim
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Mar 17, 2025 -

Mall of Georgia Ford responded

We are pleased to hear that you found our dealership to offer a variety of vehicles priced right, along with a knowledgeable staff who can help you find the perfect vehicle. Our team strives to provide options that cater to different needs and budgets, ensuring that you can drive away in the vehicle you want. We appreciate your kind words about our staff and inventory, and we look forward to continuing to serve you with the same level of excellence in the future.

March 14, 2025

Great dealer with good salesmen who are honest. Very hospitable and the buying process was simple More

by amaanchaudary_1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan pfund & Isaiah
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Mar 18, 2025 -

Mall of Georgia Ford responded

We are delighted to hear that you had a great experience with our dealership. Our team strives to ensure that every interaction is both honest and hospitable, making the buying process as simple and stress-free as possible. We appreciate your kind words about our sales team and look forward to continuing to provide you with excellent service in the future.

March 11, 2025

Service manager called us back about some issues we were having. Very disappointed in the customer service More

by Cradford1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin was our service advisor
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Mar 12, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback. We are truly sorry to hear that your experience with our customer service did not meet your expectations. We strive to provide the best service to all of our customers, and it’s disappointing to hear we fell short in your case. Please feel free to reach out directly to Scott Tackabury at Stackabury@vtaig.com so that we can further address your concerns and work toward a satisfactory resolution. We value your feedback and are committed to improving your experience.

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