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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,462 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,462 reviews

April 16, 2025

I could only give a 5, but honestly how I really feel, a 10+ for MANY reasons. Every time my vehicle needs servicing they are spot on, from the service advisor Stephanie and Melvin who made sure this last More

by GET.GEE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Apr 17, 2025 -

Mall of Georgia Ford responded

Thank you so much for taking the time to share such a thoughtful and enthusiastic review! It truly means a lot to hear that your experiences with our service team have consistently exceeded expectations. We’re thrilled to know that Stephanie, Melvin, and Marilyn made a strong impression with their attentive care, timely communication, and follow-up. It’s great to hear that the coordination—from arranging an Uber to ensuring everything was in top shape—made your recent visit smooth and stress-free. Your shoutout to the entire service crew, from customer service to parts and techs, really highlights the teamwork we strive for every day. We’re grateful for your recommendation and look forward to continuing to provide you with exceptional service each time you visit.

April 15, 2025

Ashlynn is the reason we bought from this dealership. She went above and beyond for us. More

by jaleon.wilder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Mall of Georgia Ford responded

Thank you for sharing this! It's fantastic to hear that Ashlynn made such a strong impression and played such a key role in your decision to purchase from the dealership. Going above and beyond is what we strive for, and it’s clear she delivered that experience for you. We’ll definitely pass along your kind words to her—she’ll be thrilled to know her efforts made a difference!

April 15, 2025

My sales agent, Allen’s Thomas, was excellent! He was very responsive to my questions and concerns. It took great care of me as a customer. More

by gordon.newbern
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen’s Thomas
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Apr 16, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! It’s great to hear that Allen provided such excellent support throughout your car-buying process. Being responsive and attentive to questions and concerns makes all the difference, and it’s clear he took great care in ensuring you felt supported every step of the way. We’ll be sure to pass along your kind words to him!

April 14, 2025

The dealership was unbelievably incredible. Patrick treated me like family and the team did everything they could to help me out to make sure that I was happy thank you mall of Georgia Ford fam More

by Demetire Stuart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick
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Apr 15, 2025 -

Mall of Georgia Ford responded

Thank you so much for the wonderful feedback! It’s fantastic to hear that your experience at Mall of Georgia Ford was such a positive one. Patrick’s commitment to making you feel like family and ensuring you were well taken care of truly reflects the kind of care we strive to provide. We're so glad the team came together to make sure you left happy—thank you for being part of the Mall of Georgia Ford family!

April 14, 2025

It was a good experience and the service was great and they did a great job More

by J_P_Wallace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're so glad to hear that everything went smoothly and that you received great service. It’s always our goal to provide a positive, efficient, and friendly experience, and it’s wonderful to know that came through during your visit. We appreciate you choosing us and look forward to serving you again in the future!

April 13, 2025

Mike helps a lot and he is always friendly the waiting area is always clean and have coffee and water More

by Vickieebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you for your kind feedback! We're so glad to hear that Mike has been helpful and friendly during your visits. It’s great to know that you also appreciate the clean and comfortable waiting area with coffee and water, we want every aspect of your visit to be as enjoyable as possible. We look forward to continuing to serve you and appreciate your positive comments!

April 13, 2025

Scott, the service manager and Josh the service advisor always take great care of me and are very honest.! Couldn’t be happier with a service department. 5 stars for sure! More

by bmaloney20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you so much for the wonderful feedback! We're thrilled to hear that Scott and Josh consistently take great care of you and provide you with honest, top-notch service. It's always our goal to ensure every customer has a positive experience, and we're so glad to know that we’ve achieved that with you. Your 5-star rating means a lot to us, and we’ll be sure to pass along your kind words to Scott and Josh. We look forward to continuing to serve you in the future!

April 12, 2025

Great job, quick service,very friendly people,always will recommend Mall of Ga ford. Thanks for everything!!!!! More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our team at Mall of Georgia Ford. It’s wonderful to know that our service was quick, friendly, and met your expectations. Your recommendation means a lot to us! If there’s anything else we can assist you with in the future, don’t hesitate to reach out. We’re here to help!

April 12, 2025

Smart and polite He understood the mind of customer and tried to do more for customer. More

by sds02051
Recommend Dealer
Yes
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Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback! We’re so glad to hear that our team member was able to understand your needs and provide you with the thoughtful, helpful service you deserve. It’s always our goal to go above and beyond for our customers, and we’re happy to know that this made a positive impact on your experience. If there’s anything else we can do for you, don’t hesitate to reach out. We're here to help!

April 12, 2025

They asked $12,860 to fix a sunroof for a2011 Ford edge. I paid 2,200 to another place. They changed me $200 to inspect the car and they found nothing, but rear camera doesn't work, the back door doesn't s More

by gabybonciu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't want to remember anyone
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Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We understand how frustrating it must be to feel like you're not getting the service and value you expect, especially when it comes to important repairs. It's clear from your review that you’ve had some challenges with the experience, and we’d like to help clarify the situation and see how we can assist further. To address your concerns directly and ensure everything is properly reviewed, we encourage you to reach out to Dragos Teodor at dteodor@vtaig.com. He will be happy to go over the details with you and work toward a resolution. We appreciate your feedback and hope to have the opportunity to assist you moving forward.

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