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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,450 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,450 reviews

September 01, 2023

Joe, our salesperson was professional and courteous. The process to buy this vehicle was easy. Good dealership and would recommend it to others. More

by mark.andrews1151
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe
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Sep 05, 2023 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 31, 2023

I was not happy wit customer service dept. Lack of knowledge and lack of communication. My agent was Darreill. I don't know if I spell her name right. More

by motamedi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrelle
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Sep 11, 2023 -

Mall of Georgia Ford responded

We apologize for the negative experience you had with our customer service department. We appreciate your feedback and will address the issues you mentioned to improve our knowledge and communication. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 31, 2023

They were Slow to meet with me when I pulled into the service area there More

by sayersderw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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August 31, 2023

Worst customer service change cat converter and oil change they didn’t update before i called also diocar washed More

by Eunjong song
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know her name but she is new
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Sep 11, 2023 -

Mall of Georgia Ford responded

Hi Eunjong, we apologize for the poor experience you had with our customer service. We strive to provide timely updates and a thorough car wash. We appreciate your feedback and will work to improve in these areas. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 30, 2023

Did not listen well enough to my concerns. I was given “Recommendations”, the concerns weren’t addressed. More

by Eadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dpt
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Sep 11, 2023 -

Mall of Georgia Ford responded

Hi Eadam, thank you for sharing your feedback. We apologize if we didn't fully address your concerns. We appreciate your input and will work on improving our listening skills to better serve you in the future. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 30, 2023

Terrible communication and terrible customer service . Extremely hard to talk with live person Unable to leave messages because mailboxes full! We would never do business here again nor buy another Ford n More

by BRADHILL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager of service and several others in service department
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Sep 11, 2023 -

Mall of Georgia Ford responded

Hi Brad, we're sorry to hear about your negative experience with our communication and customer service. We apologize for the difficulties you've faced in reaching a live person and the full mailboxes. We appreciate your feedback and will work to improve these areas. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 30, 2023

Everything with my experience was great. Very easy to deal with and process was quick More

by btrace41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Mall of Georgia Ford responded

Thank you for the positive review! We look forward to serving you again in the future.

August 30, 2023

Great dealership! I would definitely let them work on my car anytime.!! Great customer support and professionalism More

by Jasonbeam302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Mall of Georgia Ford responded

Thank you for the positive review! We look forward to serving you again in the future.

August 30, 2023

Absolutely horrible customer service. I called to ask about why my credit was ran more than five times for the purchase of one car. Spoke to Mike Wright and he just spoke over me and got More

by HENRIQUEZA05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Mall of Georgia Ford responded

We're sorry to hear about your experience. We strive to provide excellent customer service and we apologize for any miscommunication or frustration you experienced. We appreciate your feedback and will address this issue internally to ensure it doesn't happen again. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 29, 2023

We bought a blue ford bronco. The ad was lower in price than they quoted when we arrived but they negotiated down to a reasonable amount. More

by DORR1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Aug 29, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

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