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Mall of Georgia Ford

Buford, GA

4.1
3,445 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,445 reviews

August 11, 2023

It was an excellent experience from start to finish! Chris Escoe and Donnie Jones are first-rate in everything they do! Mall of Georgia Ford give expert quality service. More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Escoe, Donnie Jones
Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

Aug 18, 2023 -

Dean responded

Thank you for your excellent staff and mechanics.

August 11, 2023

Great service, very professional team. The ease of scheduling, drop off and pick up my vehicle. More

by JoeS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 10, 2023

Prompt efficient service every time I book my family’s vehicles into the shop at the FMOG More

by mitchdbooth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with service
Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 08, 2023

Care was taken to ensure all of my needs were met. It took a little longer than expected. Staff was great to enter act with More

by Mcc21090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 08, 2023

Great. Service, I would highly recommend Mall of GA Ford to anyone. I will return for any new car or repair needs. More

by Jim.reuter1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling Oliver
Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 08, 2023

This is the 7th vehicle I purchased from Mall of Ga ford. Adrian Turnbull has done an outstanding job ever time> thank you Adrian More

by KARL.SMITH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 07, 2023

Service consultant tried to upsell the level of service I had ordered through the online appointment process. Also..the service reminder in the car was not reset..started going off about a week after the oil More

by BIKEMAN132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Turnbull
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 06, 2023

It’s been 2 months and I still haven’t gotten a call back to drop my car off for the recalls… More

by beazlywifey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

Aug 20, 2023 -

beazlywifey responded

I’m still awaiting the call from service with confirmation of the parts. It’s been 3 months.. I’m concerned because some of the recalls are air bags and you never know when you will have an accident.

August 06, 2023

This place is a rip. Over priced. And I didn't realize I paid 8000 over msrp until it was to late. This should be illegal. Had a loaner vehicle and it broke down on side More

by Bcory326
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

Aug 17, 2023 -

Bcory326 responded

I just want ford to make this right. Im having transmission that still are not fixed. My screen works intermittently, my windows are having issues, my shifter is having issues. Im just over it and feel like iv been robbed!

August 04, 2023

No reply no car wash no service I had to call before they call so unprofessional More

by Eunjong song
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name but she is training
Aug 17, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

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