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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,074 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,074 reviews

December 12, 2020

We had a great experience here. They delivered our Outback as requested and it looks great. This Survey is our only negative of the whole experience. More

by GASHESS301
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vinstra
Dec 14, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. We appreciate it very much. We look forward to working with you in the future. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 12, 2020

We came from the Detroit area because the selection of low-mileage used Audis at Maple Hill was superior to anything we could locate in our market. Our salesman, Dempsy Bluman, was on top of everything; More

by JJGLAG
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dempsy Bluman
Dec 14, 2020 -

Maple Hill Auto Group responded

Thank you, so much! We're happy to hear that Dempsy was able to assist you in getting into a great vehicle. If there is ever anything else we can do for you, please, let us know! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 11, 2020

Great people who treat you with respect and are very friendly. The facilities are clean and the waiting room is pleasant. I was in and out in half an hour for the oil change. Thanks Maple Hill. More

by KAYYECKLEY
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Dec 11, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled you hear that you had such a great experience here. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 ext 70109 afreeman@maplehillauto.com

December 11, 2020

The reason for the 4 star and not 5 was the time we waited to get car back. We had to rattle some cages to get the car back when we did. More

by DJPAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Dec 11, 2020 -

Maple Hill Auto Group responded

I am sorry that the vehicle took longer than expected for servicing. If there is anything else you need in the future please let me know. Amie Freeman Customer Support Specialist 269-342-6600 ext 70109 afreeman@maplehillauto.com

December 11, 2020

I own a 2016 Hyundai Tucson and have had it serviced at Maple Hill since that time. In fact, I drive 70 miles (one way) b/c I'm displeased with the service I receive from the dealer in my city. Special Tha More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Dec 11, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled you hear that you had such a great experience here. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 ext 70109 afreeman@maplehillauto.com

December 11, 2020

They are friendly and know me by my first name. I wasn't too happy that my oil change/filter cost me almost $150.00. More

by ELAINE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Maple Hill Auto Group responded

I am sorry that the cost of your service was more than expected. I would be more than happy to look into why the price so high if you would like. Please give me a call or email me when you have time. Amie Freeman Customer Support Specialist 269-342-6600 ext 70109 afreeman@maplehillauto.com

December 10, 2020

The atmosphere was positive, The facility was clean and pleasant. The people were prompt, friendly, and helpful. I was concerned about COVID precautions and felt comfortable that it was a safe environment More

by JANFOLKMIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Dec 11, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled you hear that you had such a great experience here. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 ext 70109 afreeman@maplehillauto.com

December 09, 2020

Not impressed with communication and information given in regards to the issues with my vehicle. I’ve gotten more information from the national helpline than Maplehill. More

by REVFAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Che Lopez
Dec 10, 2020 -

Maple Hill Auto Group responded

I am sorry to hear that you did not have the best possible experience at Maple Hill. I would be happy to look into the matter for you; please email me or call me at your convenience. I am in the office Monday-Friday from 7:30am-4:30pm. I look forward to hearing from you soon. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

December 09, 2020

due to a warranty dispute with endurance, I returned to maple hill for a print-out of a needed repair. although it was eventually denied, kelsey went out of her way to help me out. it's this kind of serv More

by 56plymouth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled to hear that Kelsey was able to work things out for you with your vehicle. Please let us know if you need any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

December 09, 2020

Everything went perfectly as planned. Thank you. Kelsey was very nice, facility was clean and had ample amount of sanitizer and clean pens to use at the cashier. More

by AARON.INGRASSIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so happy to hear that you had a good experience here in our service department with Kelsey. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

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