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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,051 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,051 reviews

November 27, 2020

Kade was terrific. Personal and professional. Took the necessary time with me and never made me feel rushed or uncomfortable. Was knowledgeable about the car and provided all the info requested even on h More

by TORRESP242
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kade Neer, Tim Born
Nov 30, 2020 -

Maple Hill Auto Group responded

Thank you so much for leaving us a review; we really appreciate it. We are happy to hear that you had a great experience with Kade in our sales department. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 26, 2020

Service dept was great. I did not give 5 stars because of all the text messages you sent. One a week before and one the day before would have been sufficient. Instead, I received 1, and sometimes, 2 a More

by CHEECH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Nov 30, 2020 -

Maple Hill Auto Group responded

Thank you so much for leaving us a review; we really appreciate it. We are happy to hear that you had a great experience with Che in our service department. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 26, 2020

Came into Maple Hill for one thing...left with another! Hard to leave a place with so many great options 👍🏻 Seamless service...from Sales to Finance to delivery of the vehicle. Made the buying More

by Diamond D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vinstra
Nov 30, 2020 -

Maple Hill Auto Group responded

Thank you so much for leaving us a review; we really appreciate it. We are happy to hear that you had a great experience with Nick in our sales department. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 25, 2020

Had an issue with brakes. Was in Oct. & rear brakes done but pedal still went to far down. They finally figured it was a front caliper sticking & fixed it. Now brakes are vastly improved & wasn't billed f More

by RIPOATS
Recommend Dealer
Yes
Employees Worked With
Amie Freeman
Nov 30, 2020 -

Maple Hill Auto Group responded

Thank you so much for leaving us a review; we really appreciate it. We are happy to hear that you had a great experience in our service department. We are glad your brakes are working properly now so you can drive without worry. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 25, 2020

Knowledge, communication, and service was excellent! The technician found the problem, Kelsey gave me my options, and the issue was fully resolved. I’m happy and will be back next time. More

by NardoS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Maple Hill Auto Group responded

Thank you so much for leaving us a review; we really appreciate it. We are happy to hear that you had a great experience with Kelsey in our service department. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 25, 2020

I was able to book my appointment online and it was very easy. When I arrived for the appointment, the young lady who helped me was extremely nice and helpful despite being short staffed that day! More

by TRWCONSULTANCY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that the online scheduling went smoothly and that you had a great experience when you arrived. Please let us know if you need anything else in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 24, 2020

I really appreciated the direct, knowledgable, and responsive service I received. Ed Fitts has been very helpful in every aspect of the sale. He made it easy. I would definitely recommend. More

by doreencounterman
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Fitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Maple Hill Auto Group responded

We're happy that Ed was able to get you into the perfect vehicle and that he was able to make the experience as easy and stress free as possible. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 24, 2020

Cordial & gave me exactly what I needed in a timely manner. Did not try to upsell me on anything I didn't truly need. Do recommend. More

by TKO0505
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Nov 24, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are happy to hear that you had a great experience with Steve in our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 24, 2020

Buying a Subaru from Maple Hill Auto Group was very simple. It was a great experience right from the start of driving onto the lot. Aaron was very helpful, low pressure and very easy to talk to. I i More

by Christopher
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Black, Greg Vinstra, Tim Born
Nov 24, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a great review. I am pleased to hear that you had such a pleasant experience with Aaron while purchasing your new Subaru. If there is anything we can do for you, please give us a call. Morgan Tassell Customer Service Representative 269-342-6600 mtassell@maplehillauto.com

November 24, 2020

waited 90 minutes for an appt for a simple oil change. Also, my dash shows I am overdue for an oil change, you didn't reset it or else you didn't actually change my oil....I don't know which is true. More

by JEAN.TANGE
Recommend Dealer
No
Employees Worked With
Not sure who I worked with
Nov 25, 2020 -

Maple Hill Auto Group responded

I apologize for the wait time for your oil change. There should never be more than an hour wait in the future, just call our scheduling department to schedule an appointment, and we'll be able to get you in and out. I also apologize that your service reminder was not reset, if you would like, please come in any time that is convenient for you, and we will have someone reset that for you. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@yahoo.com

Nov 25, 2020 -

JEAN.TANGE responded

Well, I did have an appointment.... I was not a drop in.

Dec 01, 2020 -

Maple Hill Auto Group responded

I apologize for the confusion. I wasn't suggesting that you didn't have an appointment, I was just letting you know who to call and ask for when you call to schedule your next appointment. We look forward to talking with you! Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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