Maple Hill Auto Group

Poor communication This is the second time this yr that I have brought my car in for service. 1st time was May. It was longer than expected and i felt rushed out the d This is the second time this yr that I have brought my car in for service. 1st time was May. It was longer than expected and i felt rushed out the door as it was close to closing time even though I have an appt. I asked about my car and I was told.. " they didn't say anything. " I paid and never got the paperwork on my car. Yesterday I went in for an oil change and a new alarm light on my dashboard. I got there about 730 am. It was not busy. The first thing I did was I asked for a copy my paperwork from my last visit. The check in person said who helped youI think this was Heather. I stated it was her. She didn't say much but this was the last time I saw her on my visit yesterday. She told me we will get you out by 0900 am. After a few extras (light bulb, new filter, wipers and rotated my tires) my car was done or so I thought. I asked about the sensor. Nothing was documented when she went over my paperwork. I asked about the tire alarm light. She went back to check as nothing was addressed on my paperwork where it clearly stated i was there for the new alarm/tire light check. When she came back she repeated what the tech said " he didn't know which one." So back to the waiting room I went to wait for something that should have been done the first time. By 1145 I was out the door. My May visit was over $400, this oil change visit plus extras was over $280. Granted it was stuff that needed to be done. But for those amts the service had better be good-great. There were too many people shuffling me around. I love my Subaru. I have 50,000 miles- its 5 years old, purchased new and never a problem except the service. Someone needs to fix these issues or I may reconsider my next purchase or dealership. And that may be next yr...... just saying. More

Pleasant, friendly, polite I went in this morning for service. The staff is helpful, polite and friendly. Cars can be a hassle, they make it better experience. This is apprec I went in this morning for service. The staff is helpful, polite and friendly. Cars can be a hassle, they make it better experience. This is appreciated. I have been here at least six times, always a better experience than iI expect. More

Great experience, very friendly and excellent work I had to take my VW golf in to have its headlight replaced. They were very busy, but squeezed me in anyway since it was a safety issue. Everyone was v I had to take my VW golf in to have its headlight replaced. They were very busy, but squeezed me in anyway since it was a safety issue. Everyone was very friendly, and the work was done quickly and done well. Yet another great experience at Maple Hill. More

Very well organized dealer Easy and timely; appointment scheduling and checking in and out of service. Flexible; able to add a service need at last minute. Friendly and professi Easy and timely; appointment scheduling and checking in and out of service. Flexible; able to add a service need at last minute. Friendly and professional staff. More

Top Flight Courtesy and Service We have 3 Subarus and I was in for an oil change. I once again received great service and courtesy from the service department. That's why I continue We have 3 Subarus and I was in for an oil change. I once again received great service and courtesy from the service department. That's why I continue going to Maple Hill. All of the service advisors are great to work with and the Service Manager is fair if ever there is a problem. More

Great customer service, nice environment for coffee Great and fast service, Steve is very friendly told me everything I needed to keep safe in our car, I would recommend this awesome service department. Great and fast service, Steve is very friendly told me everything I needed to keep safe in our car, I would recommend this awesome service department. More

Another great experience! I found myself again at my Subaru dealer to diagnose a noise. My 1st pleasant surprise was yet again getting an amazing rental car to drive while I found myself again at my Subaru dealer to diagnose a noise. My 1st pleasant surprise was yet again getting an amazing rental car to drive while my car was being fixed. My 2nd was the incredible amount of time that was spent getting the correct diagnosis of my noise. My 3rd was that the repair completely solved my issue and I couldn't be happier. My 4th was the cost that this repair totaled. I cannot say enough good things about the level of professional mechanical and customer service that I have received from this dealership and service department. Thank you again Heather Crummel and your service team. More

Emissions recall notice Great customer service. I was warmly greeted, had a nice clean and comfortable waiting area while my car was being serviced. I have been patronizing Great customer service. I was warmly greeted, had a nice clean and comfortable waiting area while my car was being serviced. I have been patronizing this dealership for 17 years and have always felt my concerns were addressed in a friendly and efficient manner. More

Excellent Customer Service Impressive facility and CS-from making appointment to service providers and advisors. Heather C. has repeatedly exceeded expectations w/ her attention Impressive facility and CS-from making appointment to service providers and advisors. Heather C. has repeatedly exceeded expectations w/ her attention to details and help-feel she is working for customer. Thank you to all!! More

great service Friendly people to work with. On time service preformed, actually ahead of scheduled time.. Very happy with the work done. We have told friends about Friendly people to work with. On time service preformed, actually ahead of scheduled time.. Very happy with the work done. We have told friends about Maple hill Auto group. More