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Maple Hill Auto Group - Service Center

Kalamazoo, MI

4.5
3,465 Reviews

3,465 Reviews of Maple Hill Auto Group - Service Center

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October 01, 2020

Service and service personnel were fast friendly and very helpful for what I needed done today which was oil change tire rotation, thank you, the end! More

by GSHEL34567
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great service experience here. If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 01, 2020

This is my second service appointment since I got the car. Again, everyone was very professional and courteous. I was in and out in 45 minutes which is outstanding. Even my salesman from a year ago saw m More

by ROADSTER195100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Baker
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great service experience here. If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 01, 2020

They were clean, efficient and professional. The waiting area was very nice and they communicated well. I am disappointed, that when I asked for them to make sure the transmission cap was tight, they said More

by KIM.GRAYWOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Maple Hill Auto Group responded

I do apologize that we were not able to help with the transmission cap. I would love to be able to talk to your service advisor about this experience, so that we can use it as a learning opportunity. If you would like to reach out to me, I would be more than happy to get this situation resolved for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 01, 2020

Very up-front about the service expectations and cost, any additional service charges were discussed so there were no hidden or unexpected costs. No pressure from the staff, nice waiting area, overall goo More

by Audrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty Figg
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great service experience here. If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 01, 2020

The service is always prompt. When the service was going to be longer, we were given a loaner car to run errands in town while our vehicle was being serviced. We have always received excellent service at M More

by BERNDT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty Figg
Oct 02, 2020 -

Maple Hill Auto Group responded

We're happy to hear that we are able to accommodate your schedule and get your vehicle in tip top shape. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600

October 01, 2020

I just experienced my first service appointment at Maple Hill. I am very satisfied with the service and staff. They were friendly, polite and all wearing masks for safety in this new era. Thank you. More

by ZIPPYSDOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great service experience here. If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 01, 2020

We were met with by the rep for VW and provided a detailed description of the services that would be provided with a follow up call to explain the problems with our car and the cost for repair. More

by PAPABEARGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great service experience here. If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 30, 2020

Very streamlined and fast at drop off. Car was completed ahead of schedule. I enjoyed the 2020 loaner car and appreciate them running it through the car wash. More

by KARAWEBER67
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Che Lopez
Oct 01, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had such a great experience here with our service team. Let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 30, 2020

I had an appointment first thing for an oil change and tire rotation. They said it’s be 60-75 min and I was out in 45! Comfortable, clean waiting room with great snack and drink options. I was told about More

by ANNE.LAFREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had such a great experience here with our service team. Let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 29, 2020

Great place to have my car repairs done. I would recommend this place to other people, who need their cars repaired. Awesome group of people. Thank you. More

by KFOGHINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Nutt, Che Lopez
Oct 01, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had such a great experience here with our service team. Let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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