Maple Hill Auto Group - Service Center
Kalamazoo, MI
3,465 Reviews of Maple Hill Auto Group - Service Center
Service and service personnel were fast friendly and very helpful for what I needed done today which was oil change tire rotation, thank you, the end! helpful for what I needed done today which was oil change tire rotation, thank you, the end! More
This is my second service appointment since I got the car. Again, everyone was very professional and courteous. I was in and out in 45 minutes which is outstanding. Even my salesman from a year ago saw m car. Again, everyone was very professional and courteous. I was in and out in 45 minutes which is outstanding. Even my salesman from a year ago saw me in the clean comfortable waiting room and stopped in to say Hi, and even called be by name. After a year and all the other customers he served, he remembered my name. I totally recommend Maple Hill Dealership. More
They were clean, efficient and professional. The waiting area was very nice and they communicated well. I am disappointed, that when I asked for them to make sure the transmission cap was tight, they said area was very nice and they communicated well. I am disappointed, that when I asked for them to make sure the transmission cap was tight, they said they couldn't do that, that I would have to make another appointment to have that checked. Seems kind of sad, that they wouldn't do that for me, even if for an additional charge. More
Very up-front about the service expectations and cost, any additional service charges were discussed so there were no hidden or unexpected costs. No pressure from the staff, nice waiting area, overall goo any additional service charges were discussed so there were no hidden or unexpected costs. No pressure from the staff, nice waiting area, overall good experience. More
The service is always prompt. When the service was going to be longer, we were given a loaner car to run errands in town while our vehicle was being serviced. We have always received excellent service at M to be longer, we were given a loaner car to run errands in town while our vehicle was being serviced. We have always received excellent service at Maple Hill. More
I just experienced my first service appointment at Maple Hill. I am very satisfied with the service and staff. They were friendly, polite and all wearing masks for safety in this new era. Thank you. Hill. I am very satisfied with the service and staff. They were friendly, polite and all wearing masks for safety in this new era. Thank you. More
We were met with by the rep for VW and provided a detailed description of the services that would be provided with a follow up call to explain the problems with our car and the cost for repair. detailed description of the services that would be provided with a follow up call to explain the problems with our car and the cost for repair. More
Very streamlined and fast at drop off. Car was completed ahead of schedule. I enjoyed the 2020 loaner car and appreciate them running it through the car wash. ahead of schedule. I enjoyed the 2020 loaner car and appreciate them running it through the car wash. More
I had an appointment first thing for an oil change and tire rotation. They said it’s be 60-75 min and I was out in 45! Comfortable, clean waiting room with great snack and drink options. I was told about tire rotation. They said it’s be 60-75 min and I was out in 45! Comfortable, clean waiting room with great snack and drink options. I was told about my air filter and she brought it in to show me which was nice to actually see how bad it was rather than just take their word. More
Great place to have my car repairs done. I would recommend this place to other people, who need their cars repaired. Awesome group of people. Thank you. recommend this place to other people, who need their cars repaired. Awesome group of people. Thank you. More