Marino Chrysler Jeep Dodge - Service Center

You can buy your vehicle anywhere but finding a good service dept after the sale is key. That being said took my 2021 Wrangler Willys edition in for the last Jeep wave service,and noticed a slight anti- service dept after the sale is key. That being said took my 2021 Wrangler Willys edition in for the last Jeep wave service,and noticed a slight anti-freeze leak, told the service writer Steve Cardenas and he said "we will check it out!" Found out needed a new Thermostat part, not in stock but the next day they got it in and set up appointment. Went in at the scheduled time was immediately met by Steve and the Jeep was taken into service after a short time it was repaired and done correctly! Then noticed the soft top had a couple of marks in it causing slight moisture inside of roof, Steve was right on it, got me direct number to "Jeep wave," program and I called to get a case number. Jeep wave requested more pictures went back to dealership where Jeep was there and Lon came over to take more pictures to submit to Jeep. While at the dealership getting Jeep thermostat repaired the owner Tony Marino was walking around talking to customers letting them know they are cared for at this dealership. Then also met Bob the service manager who was friendly and concerned as I was about mu Jeep being repaired! Bottom line many dealerships are improperly run, with service dept. being sloppy and not caring disinterested employees, but here at Marino everyone in the service area and sales where I waited on comfortable couches for my vehicle were top notch! This dealer I would highly recommend, they are making sure to give the brands they sell Jeep,Dodge,Ram,Chrysler proper care after the sale! More

The team over at Marino was extremely helpful. I worked with Kenny and multiple people from the service team and they all very helpful and generous with their time I worked with Kenny and multiple people from the service team and they all very helpful and generous with their time More

Excellent employee! Very thorough. I was also impressed with the service department, in particular Frank Gavin. Another excellent employee. Highly recommend him. Very thorough. I was also impressed with the service department, in particular Frank Gavin. Another excellent employee. Highly recommend him. More

I came to Marino with a very mysterious, hard to diagnose noise, and Paul and Jorge were the perfect duo for the job. Where others dismissed me, they took my concern very seriously, treated me with respect a noise, and Paul and Jorge were the perfect duo for the job. Where others dismissed me, they took my concern very seriously, treated me with respect and fabulous customer service, and found & fixed the problem efficiently. I’m very grateful for their kindness, diligence, and care. More

Excellent customer service. Very helpful and knowledgeable staff members. Kenny Sher and Steve Cardenas are awesome Very helpful and knowledgeable staff members. Kenny Sher and Steve Cardenas are awesome More

Not very helpful, trying to sell you service you don’t need. Tried to sell me axle fluid change and transfer case fluid change on a vehicle with 35,000 miles. The service interval for the fluid change is need. Tried to sell me axle fluid change and transfer case fluid change on a vehicle with 35,000 miles. The service interval for the fluid change is not till 100,000 -120,000 miles. When you ask for something to be done in service he says the mechanic can’t preform any exhausted work for a leak. Just not very pleased with the service writer. More

Un muy buen servicio, he comprado dos Jeep y la atención es excelente. Lo recomiendo al 100% es excelente. Lo recomiendo al 100% More

excellent effective personal attention very satisfied with the attention especially Juan Carlos Alvarado!! Thank you so much.. with the attention especially Juan Carlos Alvarado!! Thank you so much.. More

Juan Carlos Una amable persona y atenta con los clientes te ayuda con tus dudas te ayuda con tus dudas More

Was recently travelling from Michigan to Chicago for a memorial service when my air conditioner stopped working. Did I mention it was 99 degrees outside? Tried calling several dealerships to see if I coul memorial service when my air conditioner stopped working. Did I mention it was 99 degrees outside? Tried calling several dealerships to see if I could get anyone to look at my Pacifica on a Thursday evening. Luckily, I stumbled upon Marino Chrysler. They told me to bring it in and they would see what they could do. My service technician was Jose Quezada...I swear an angel put on earth to help me through that grueling weekend. He took care of everything in a profession, courteous, and friendly manner. He even arranged a discount on an overnight rental car. By some miracle, Jose convinced the service department to squeeze my car in first thing the next morning and I was on my way before noon. This was the BEST service I could possibly imagine. It is obvious why they are the #1 dealership in the state. A thousand "thank you"s to Jose and Marino Chrysler! More