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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.6
10,300 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,300 reviews

March 16, 2022

Customer service need improvement, understanding that no one is a morning person they kind of make you feel like your an inconvenience. More

by Jont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Apr 08, 2022 -

Mark Christopher Auto Center responded

Jay, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

Well the people is nice and efficient they give a good service and sometime is fast More

by rosauraaviles15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Mar 18, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 16, 2022

Didn’t evaluate my vehicle on the first apportionment so we had to return a second time. Very difficult to community with service department, they don’t answer calls or return vms. I’m not confident in the More

by casinowook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julia, Matt Torres
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Apr 08, 2022 -

Mark Christopher Auto Center responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 15, 2022

The Customer Service was Outstanding! Julie Escobar was very nice and helped me with many questions I had about my service on my 2017 Cadillac XT5. She told me when it would be ready and More

by S300SHARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Report | Print
Mar 16, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Mar 16, 2022 -

S300SHARK responded

Great! Much appreciated…

Mar 16, 2022 -

S300SHARK responded

Much appreciated. Have a great day

March 15, 2022

Did not receive a call telling me my car was ready. I am not happy I had to call to see if it was ready before they closed More

by nancy_9martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edy Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Mark Christopher Auto Center responded

Nancy, we are glad to hear that your visit was an enjoyable one. Please contact us if you would like to further discuss your experience so we may continue to grow as a dealership and continue to provide excellent customer service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2022

Excellent work from Angel and Larry, I was very impressed on how easy the process was. More

by Herbarce
Recommend Dealer
Yes
Employees Worked With
Ángel -!
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Mar 16, 2022 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 14, 2022

Very clean profesional it was a pleasure to work with Luis made our purchase that much easier best sales rep ever worked with. More

by D.JAIME74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis c.
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Mar 16, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 14, 2022

I've been buying vehicles from this dealership from the last 10 years and Alex Sarabia and the financing team have always been wonderful to me More

by aaron72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2022 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 13, 2022

Easy to work with. Does everything in their power to make the deal work out. More

by BMCORNELIUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2022 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

March 12, 2022

The manager Nobu was extremely helpful with my recall service and took the time to ensure I was satisfied. More

by DMCNAMARA007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Report | Print
Mar 15, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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