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Mark Christopher Auto Center

Ontario, CA

4.6
10,188 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,188 reviews

January 02, 2021

The rep that first walks up to me was rude and seemed as if he did not want to help me. My issues were not resolved and I am still having trouble with broken parts and digital gauge trouble. More

by BRITANDKENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Mark Christopher Auto Center responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2021

Simply the best! I was under promised and over delivered!!! Best Salesman in the world, Joe G!!! Will recommend everyone to Joe G!!! Completely satisfied!!! More

by JLGONZO65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. We are pleased to hear that Joe was able to provide an efficient and overall positive experience. Please let us know if there is anything else that we can assist you with. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 02, 2021

Awesome experience buying this vehicle. Everything went very smooth. Five-star experience. Jerry was awesome sales rep. My whole experience took less than 3 1/2 hours very smooth transition More

by fireprotection4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Kyle Carey
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 02, 2021

Went in search of a car I found on the Chevy website. Tony C. helped find the best deal that fit my financial goals. After a quick test drive, he worked quick to get me financed and off in a new vehicle. More

by Equinox20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Catalano
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 01, 2021

The Service Dept knew very little about the recall of my Bolt. The WiFi in the customer area didn’t work. The customer lobby was fairly barren aside from COVID conditions. More

by MVAQUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember my service advisor.
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2021

Ray’s service has been nothing short of phenomenal. He makes the transaction so easy every time I bring in my vehicle. He lets me know exactly what is needed and what the cost will be. No surprises! I wil More

by RODFAM2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 06, 2021 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2021

Had to wait for too long for someone to get the car. Had to talk to 3 different people to apply coupon for oil change. More

by pkjjviolet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 06, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2021

I had a honest and professional experience along with getting the best deal possible for my new vehicle so for that I give thanks to the ones who made it happen at GMC More

by DGONZALEZ6689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sarabia
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 01, 2021

Great Customer Service. Avo keep me aware of what my Truck needed for Service. He called me to get my Approval. I will be Bringing my New Truck there to get Serviced. More

by GMC - 2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 01, 2021

As usual, this Dealership is in point! Service here is fast, cordial and family-like. Forever indebted to Vince Catalano for making it happen, each time, every time! 🤗 More

by jadprieto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincenzo Catalano
Jan 01, 2021 -

Mark Christopher Auto Center responded

Thanks again for being a loyal customer we appreciate you and your family! Vince Catalano

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