Back

Mark Christopher Auto Center

Ontario, CA

4.5
10,182 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
Contact Dealership

2131 E Convention Center Way

Ontario, CA

91764

Directions

By Type

Showing 10,182 reviews

December 05, 2020

This dealer is the real deal. We bought a used vehicle at a good price and they went the extra mile to serve us by fixing a couple minor things and installing some racks. More

by Mr. HB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Stevens
Dec 08, 2020 -

Mark Christopher Auto Center responded

Our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 05, 2020

Great service, expedient troubleshooting, trustworthy diagnosis and repair. Got my RV ready in time for Thanksgiving trip to visit family and friends. Would gladly do business with again. More

by Giorgio46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 08, 2020 -

Mark Christopher Auto Center responded

Giorgio, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2020

I waited 3 hours for a simple software upgrade. My service advisor, apparently, forgot that I was waiting in the waiting room and I received a phone call at 10:50, letting me know my car was ready and More

by Joe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ray
Dec 08, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2020

No one reviewed work done on my car. I was told my car ready at 1pm. I had to ask, it was done at 11. More

by llegarda0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 08, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2020

This Dealership is great in every area. From the time that they sold me my Yukon to standard service and repairs. Everyone is friendly, Courteous and knowledgeable More

by ELEVATORMD2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2020

Service is always very polite and helpful, however they do not answer their phone or return calls. I have had 2 different attempts to find out about different issues under warranty and ended having to go More

by KSFITZSIMMONS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters, Matt Torres
Dec 08, 2020 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a business. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2020

Had systems issues. Navigation system worked when it choose to work or not work. Technician spent 4 hours plus, but he got fixed ✅. The navigation system is very useful and informative, Great feature. More

by FANCYTEX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Dec 04, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2020

Very happy with everything great sales person that help me he was very good at everything and very happy with the truck purchase definitely coming back again More

by MPALOMINO6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey
Dec 04, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Thanks again, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 03, 2020

I went in for oil change no other cars waiting no one came out to help for 15 minutes there 4 people in the office bad service disappointed I was ready to leave More

by MMLAFAN62
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 03, 2020

The negotiations were easy because I knew what I wanted for my trade-in and sale price on my new Tahoe. JT contacted after the purchase to make sure I was happy. More

by onelablue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT
Dec 04, 2020 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

...
692
...