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Mark Christopher Auto Center

Ontario, CA

4.5
10,147 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,154 reviews

September 26, 2020

This dealership is like family! I have never been treated so good like this dealership please when you get there ask for Luis cásquete he is so profesional and his general manager was so kind to come out and More

by ALFREDOVILCHIS1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis casquete
Sep 28, 2020 -

Mark Christopher Auto Center responded

Alfredo, thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Sep 28, 2020 -

ALFREDOVILCHIS1968 responded

You guys are awesome

September 26, 2020

2 stars because recent visits were good and quick but my last visit was awful, just an oil change, i asked how long it would take and was told hour and a half at the max, so i decided to stay and wait with More

by Afedab22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 29, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 25, 2020

The service techs were professional, efficient, and very pleasant. They explained the extent of the service on my vehicle very succinctly. The waiting room was very clean and well within guidelines, as I More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 28, 2020 -

Mark Christopher Auto Center responded

Andy, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Mark Christopher Auto Center. If there is anything more that we can do, please come back and see us again. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 25, 2020

Very professional service. I appreciate that my schedule could be accommodated. Ray is great. This is my second service appointment at Mark Christopher, both were great. More

by RC 8888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 28, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 25, 2020

I just want to start off by saying that I am an understanding person during these rough times with COVID-19, but I am still a customer. I have serviced multiple vehicles with Mark Christopher Chev More

by Joereomales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Mark Christopher Auto Center responded

We appreciate the kind words, Joe. We look forward to seeing you again in the future! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 25, 2020

You have been taking care of my truck since I purchased it there. All the service has been done there. I have always been pleased. With the service and information that I have received from the advisors More

by arrowhd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 28, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 24, 2020

Sales team was great, especially Jason Ho! Friendly, supportive, attentive and courteous. Covid policy was followed and we felt we were treated with respect and dignity. More

by Dlawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Mark Christopher Auto Center responded

Thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 24, 2020

Very professional and willing to help and work with you as a customer. The costumer service is great and things are explained well. I’m pleased. More

by SarisaHankins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 28, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2020

Had to wait 3 hours just for an oil change until I got up to ask what was the status. They told me had been ready for a while now. More

by nmpreciado928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Sep 24, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2020

The best dealer I ever bought a car really good prices and very good selections the best price out there can go wrong it was worth it to drive because I live in Los angeles More

by JOSELARIOS76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Vincenzo Catalano, Frank Villalobos, Matt Torres
Sep 24, 2020 -

Mark Christopher Auto Center responded

Jose, we appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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