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Mark Christopher Auto Center

Ontario, CA

4.5
10,094 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,094 reviews

August 11, 2020

The experience was great Alex and the team help me as much as they could to make the deal for the sub that my family wanted so thank you very much More

by DSALGUERO42
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Mark Christopher Auto Center responded

Thank you for your great review! We're glad to have Alex on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 11, 2020

Friendly and helpful sales reps will be going back in the future. Hopefully they fixed their computer system by then. It was a blast to drive off in a new vehicle More

by BIRD3061
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Noble
Aug 12, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 11, 2020

Service advisor doesn't stay on top of customer service . I had to call my advisor to get updates on my vehicle. I took my vehicle in for a concern, they are yet to find the issue. Technician duplicated my More

by AURELIOROMAN13
Recommend Dealer
No
Employees Worked With
juan fletes
Aug 13, 2020 -

Mark Christopher Auto Center responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2020

Alex was amazing, he turned us on to a vehicle we had not even considered but he noticed what our vehicle needs and was a huge help. We walked in considering an XT6 and walked out in love with a Redline Trav More

by Serg
Recommend Dealer
Yes
Employees Worked With
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Noble
Aug 12, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Kind regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 11, 2020

Thanks to ray and jeff Rizzi my experience went really well. I informed both of them that I had been dissatisfied with your sister company because of the lack of care with my vehicle on many occasions. I More

by Jeff
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray in service
Aug 12, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2020

Car has been in for the same repair 4-5 times. The car was gone for a total of about 3 weeks for that particular repair, and it is still not fixed correctly. It was gone about 30 days for a repair that I More

by james.mcnair.pf2vuuc9
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Klosky , Matt Torres
Aug 10, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us to this issue, James. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2020

Great Dealership that provides great service to its customers. Whatever you need they always try to help you as best as they can in order to provide satisfaction. More

by ORLANDOIZAZAGA69
Recommend Dealer
Yes
Employees Worked With
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Thanks again, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 09, 2020

Jason Ho made the process very easy and fast. I’m very happy with my new vehicle. He made what seemed to be impossible possible. More

by SURDO.OROZCO89
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Jason was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 09, 2020

The dealership doesn't honor the price that I saw in the internet .and the guy in the documentencion office got kind of serious cause we didn't get what he was offering More

by SANDRACV75
Recommend Dealer
No
Employees Worked With
Bryan Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this review, Sandra. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your most recent visit. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 08, 2020

Ray is awesome. He always takes care of me in keeping my Suburban running smoothly! Thanks Ray, I appreciate you and the great customer service!! - Andre Porter More

by Andreporter83
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 10, 2020 -

Mark Christopher Auto Center responded

Hi Andre, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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