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Mark Christopher Auto Center

Ontario, CA

4.6
10,184 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,184 reviews

June 25, 2020

Service was not don’t right on my truck ,truck is still jerking and was told they did a update what’s does an update have anything to do with jerking More

by RUFINO.ARTEAGA
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Vincenzo Catalano, Frank Villalobos, Tony Catalano, Matt Torres, DAS Admin
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Easy to make appointments, Service was complete the time that they said, friendly staff. Also repaired a recall that we did not know about. Thank you More

by VICKIFARUGIA
Recommend Dealer
Yes
Employees Worked With
Don’t remember the nice woman who helped us in the service Dept. But she is a 5 Star employee
Jun 25, 2020 -

Mark Christopher Auto Center responded

Vicki, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Mark Christopher Auto Center. If there is anything more that we can do, please come back and see us again. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Cadillac is what I purchased. It wasn’t listed as an option. My experience was top notch. Mark Christopher has yet to disappoint. I have purchased 4 cars from this dealership since 1989. My first and f More

by DAIR61
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Noble
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

I have always received the best service at Mark Christopher dealership. I thank Jackie Kolosky and the service team for a job well done.. Many 🙏 service More

by PAULLILLEY1
Recommend Dealer
Yes
Employees Worked With
Jackie Kolosky
Jun 25, 2020 -

Mark Christopher Auto Center responded

Hi Paul, and thanks for the great feedback! We're very happy that Jackie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

I went in to have my truck checked. Supposedly parts were ordered and I’d be notified. Been a month and nothing. I’ve called and only gotten a voicemail. I will not penalize the listed agents because I don’t More

by abecerra87
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Not impressed, my car is under warranty and part of that warranty is a loner car when your in in the shop. Normally they say I won’t have a car ready for 2 weeks, that’s Unacceptable. This time they said w More

by sabbott43
Recommend Dealer
No
Employees Worked With
Service
Jun 25, 2020 -

Mark Christopher Auto Center responded

On behalf of our dealership, we appreciate you bringing these issues regarding your recent visit to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us directly at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

The staff at Mark Christopher was very efficient and my service (even in the midst of a pandemic) was completed in a timely manner! Thank you. More

by CHRIWALLIS
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

What can I say Mark Christopher Cadillac always take care of business and always gets the job done.Thanks to everyone at the dealer ship. More

by danielgonzalez0683
Recommend Dealer
Yes
Employees Worked With
Dino
Jun 25, 2020 -

Mark Christopher Auto Center responded

Hello Daniel, and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

I’m not Satisfied with my last visit I will probably not go back I will probably go to MK Chevrolet and take my business there. More

by Del
Recommend Dealer
No
Employees Worked With
Juan
Jun 25, 2020 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Excellent customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Dealership always clean and employees professional and courteous. Environment calm and quiet. Closing to the freeway and always have convenient appointment times available during the week. More

by “B”
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Jun 25, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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