Back

Mark Christopher Auto Center

Ontario, CA

4.6
10,699 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
Contact Dealership

2131 E Convention Center Way

Ontario, CA

91764

Directions

By Type

Showing 10,699 reviews

October 21, 2020

Excellent service! It was professional & quick. I was greeted promptly upon arrival & my service was done quickly. I appreciate the personal & dedicated attention I receive every time. More

by linnieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Oct 21, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2020

Third time using this dealership. Not as happy with this experience. First salesperson said he was unaware of the lease offer we came in for even though it was on the huge electronic billboard on the lot. More

by lindatorrey68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JT Trimble, Ray sales manager,Osama Fakhouri finanace
Oct 27, 2020 -

Mark Christopher Auto Center responded

Linda, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

Nov 10, 2020 -

lindatorrey68 responded

I"ve left messages and have not received a return phone call. Have to assume the dealer doesn't care.

October 21, 2020

I bought my truck here in 2011 and I been coming here every seen and I never had wait this long for an oil change More

by ldbrown.94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Oct 23, 2020 -

Mark Christopher Auto Center responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2020

Gerald Waters is a true professional great product Gerald Waters is a true professional great product knowledge and was not at all pushy. I really appreciate the no pressure approach. I highly recomm More

by ELISTRICKLAND88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
Oct 27, 2020 -

Mark Christopher Auto Center responded

Thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 20, 2020

The car came back with greasy hand prints all over the head liner. And just for good measure a new box of covid masks was taken out of the vehicle They also couldn’t fix the camera which the vehicle ha More

by CHRISJKFAMILYLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Oct 21, 2020 -

Mark Christopher Auto Center responded

Chris, thank you for sharing this feedback. Our goal here at Mark Christopher Auto Center is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 19, 2020

MY SALESMAN WAS THERE FOR ME TO ANSWER ALL MY QUESTIONS, AND HELP ME THRU THE CLOSING OF MY C8 PURCHASE, THANK YOU BRIAN MORALES . More

by EDSPONYRIDE
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Mark Christopher Auto Center responded

Thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 19, 2020

My time at the dealership was good no real problem other then the wait due to pandemic restrictions. I will be back to get service again another time. More

by BREEZE3G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 19, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 19, 2020

Battery died only a few days after service. Not too happy. . I was under the impression that taking the car in for service, most parts would be checked More

by FANNYRIOSGUZMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Oct 20, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 19, 2020

Mark Christopher is always pleasant to deal with. This is my third car I bought there the salesman Eddie was great real pleasant to deal with overall experience was great. Very nice truck. More

by CRAIG70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Craig. We are very happy to hear that we could provide you with a third car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 19, 2020

The online booking was a waste of my time. Even though I made an online appointment in advance, I still had to wait in line with everyone else. Also, my vehicle was not serviced ahead of those who didn't ha More

by CITRUSFLORES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 20, 2020 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a business. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
764
...