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Mark Christopher Auto Center

Ontario, CA

4.5
10,061 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,061 reviews

January 14, 2020

My wife and I have bought 4 high end SUV/trucks from this dealership and we have been please with Emmett and Gilberto. The team at this dealership goes above and beyond to close great deals for us. More

by TRIVAS0426
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray in service is supper helpful and friendly. , Nevin Cordero, Gil Gonzalez
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Emmett and Gilberto went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Thanks again, The Mark Christopher Cadillac Team

January 14, 2020

Needed a new tail light as mine was broken and ray ordered the part and taken care of for me and it was taken care of quickly while I waited More

by Cali4nia62186
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 15, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, The Mark Christopher Cadillac Team

January 14, 2020

Amazing customer service from Avo, very friendly and went over all the details that need to be done on my car and what to prioritize More

by LIZBETHLOPEZ3
Recommend Dealer
Yes
Employees Worked With
Avo
Jan 15, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Avo was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, The Mark Christopher Cadillac Team

January 14, 2020

I drove all the way from Palm Springs to do my service on my truck to Mark Christopher Auto Center and it was worth it. Ray peters was professional and knowledgeable about everything super satisfied. More

by ramiialnaser
Recommend Dealer
Yes
Employees Worked With
Ray peters
Jan 15, 2020 -

Mark Christopher Auto Center responded

Hi! Thank you for this great review! Ray is truly an exceptional employee and we appreciate him for giving you a great experience. We look forward to seeing you again in the future. All the best, The Mark Christopher Cadillac Team

January 14, 2020

Brian Noble was an excellent representative to work with! He was very kind and did a great job listening to my needs and helping me find a perfect car. Highly recommended! More

by REVKEVJR
Recommend Dealer
Yes
Employees Worked With
Nevin Cordero, Brian Noble
Jan 15, 2020 -

Mark Christopher Auto Center responded

We loved reading this review! Happy customers are our aim, and it appears Brian really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Take care, The Mark Christopher Cadillac Team

January 14, 2020

Ray Peters and the team always takes care of the volt! There was an issue with the vehicle but was resolved promptly. Will go back for future services More

by mg_two
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you for the awesome feedback! You're right, Ray is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We look forward to working with you again soon.l Best regards, The Mark Christopher Cadillac Team

January 14, 2020

Excellent Service, Reliable and efficient Because of the professionalism and outstanding customer service in the service department, this is the second vehicle we have leased through Mark Chri More

by Eduardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dario in Service, Gerald Waters
Jan 15, 2020 -

Mark Christopher Auto Center responded

Eduardo, thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, The Mark Christopher Cadillac Team

January 14, 2020

Excellant sale rep. Edy, was very knowledgeable Clean and friendly location. Edy from sales is highly recommended. He was very knowledgeable and answered all questions as well as pointed out other More

by barry.padfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Mark Christopher Auto Center responded

Hello Barry, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Edy was there to provide you with such exceptional service! Thank you again and congratulations on your new car. All the best, The Mark Christopher Cadillac Team

January 13, 2020

I brought my truck in for service on 1/10/20 and had a 9am appointment. I was told that there was a 3 hour wait time so I used the complimentary shuttle and was taken home. I got a call at 445 informing More

by Unsatisfied
Recommend Dealer
No
Employees Worked With
Juan
Jan 16, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 13, 2020

There was only one service advisor on Saturday morning, January 11,2020 and there was a long line for him to tend to. When it was my turn and before he completed the work order, I informed him that I had a More

by TRUEBLUEFAN1088
Recommend Dealer
No
Employees Worked With
Dario gomez
Jan 16, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our service department. This information was passed along to the manager of our service department and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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